Dear all

Many of you would have received this update about the merger of Blackwell journals into Wiley InterScience by email or through one of the other large listservs we have been updating, but now that I'm aware of SERIALST I also wanted to be sure to share it with you.  We are aware of the ongoing issues related to the transition of Blackwell journals to Wiley InterScience and are working hard to resolve them as quickly as we can.  I am sorry for the inconvenience caused by these delays to you and your users and thank you for your patience during this transition period.  It has been a large and complex project and we are making progress to complete it.  Following is a summary of the key issues which have been raised with us in the past week and the latest status of each.

- Access to subscribed journals
We know that some access to subscribed titles and for some IPs has not been set up correctly.  If you find that your access to, for example,  premium subscriptions, is not set up then please submit a request either to your Wiley-Blackwell Account Manager or log it via the Online self-help section of our Customer Services site providing as much information as you can: http://www.interscience.wiley.com/support.  We are offering 24/7 customer support during this transition period and will fix your access rights as soon as possible.  Most access issues are being resolved within 48 hours of being reported.  We are also working on a general fix to ensure that these premium access rights are restored as soon as possible.

- OpenURL linking
Work is underway to resolve the vast majority of the OpenURL redirecting problems and we expect to have resolved these issues next week.  Most journal-level and DOI-based links are redirecting to their equivalent pages on Wiley InterScience now, but OpenURLs based on volume, issue and page number parameters are not yet redirecting correctly.  We are working with the major link resolver vendors to restore these links.

- Content
1.6 million Blackwell journal articles are available on Wiley InterScience now.  A further tranche of articles was uploaded last weekend and more are being added this week.  The list of content which we are still working through is available on our transition site here: http://www.interscience.wiley.com/transition.

- Athens
The initial Athens authentication problem has been fixed.  If you find you are still having a problem with it please report the error via our Customer Services site.

- Google Scholar
Some Google Scholar search results are not yet effectively linking to the articles on Wiley InterScience.  We are working with Google to resolve this.

- Training
There are Wiley InterScience user guides and self-paced e-learning tutorials available on our website here: http://www.interscience.wiley.com/tutorials.  We are also running a series of free online webinars about using Wiley InterScience, including using the admin tool, over the next few weeks.  To register for one of these please go to https://wiley-interscience.webex.com and click on 'Upcoming'.  The next available webinars are on July 15th.

For further information, please visit our transition information site:  http://www.interscience.wiley.com/transition.  If you have other issues to report which are not listed here then please send them to your Account Manager, or submit them via http://www.interscience.wiley.com/support, or send them directly to me at emily.gillingham@wiley.com.

Best wishes, Emily

_______________________________________
Emily Gillingham
Director, Library and Institutional Marketing
Wiley-Blackwell
John Wiley & Sons
Tel: +44 1865 476425
Fax: +44 1865 471425
emily.gillingham@wiley.com
_______________________________________

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