I wonder what right or "remedy" we are entitled to according to our
licensing agreement about this type of on-line access interruption.

Cynthia Hsieh
Assistant Professor/Head of Technical Services
University Libraries
University of the Pacific
3601 Pacific Ave.
Stockton, CA 95211
Tel: 209-946-2571

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Lynn Cote
Sent: Tuesday, July 08, 2008 5:10 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Blackwell Titles on Wiley

This was exactly our thoughts as well!  Why bring down a platform that
can provide access to titles that can't be accessed on the new
platform???  Or, why not provide access to *all* content (whether or not
subscribed) until access issues are resolved?

Lynn K. Cote
Serials Cataloger
Collections Services, U-2005
University of Connecticut
Homer Babbidge Library
369 Fairfield Rd.
Storrs, CT  06269-2005
ph. (860)486-6495
fax (860)486-6493

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Hoyte, Daniel
Sent: Monday, July 07, 2008 4:47 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Blackwell Titles on Wiley

My Serials librarian wonders out loud, "Why won't Wiley just bring up
the Synergy platform while they work out the issues on the Wiley
platform?"

Daniel Hoyte
Senior Systems Technician
Chapman University Leatherby Libraries
(714) 532-7745
hoyte@chapman.edu
AIM/Yahoo IM: chaphoyte

/(bb|[^b]{2})/ that is the Question

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of David Sayers
Sent: Thursday, July 03, 2008 3:32 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Blackwell Titles on Wiley

Well, while we are having linking problems as well, the main issue we're
concerned about is access. Even when you get to the new journal page on
Wiley for a subscribed title, it still won't let our patrons view the
full text content.

David

________________________________

From: SERIALST: Serials in Libraries Discussion Forum on behalf of
Glasson, Patricia A
Sent: Thu 7/3/2008 1:04 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Blackwell Titles on Wiley

David and Andree,

Yes, we're having problems, too. Here's what our ERM person said this
morning about the problem: "Wiley is still trying to resolve linking
problems for the Blackwell content. We have received a temporary
solution from Ex Libris for the e-Journal Finder A-Z list." It's not a
complete fix, though, as I understand it. We're a Voyager library.

Patty Glasson
Serials Cataloging Specialist
Purdue University
765-494-2811

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of David Sayers
Sent: Thursday, July 03, 2008 2:47 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Blackwell Titles on Wiley

Has anyone else been experiencing access problems with the Blackwell
titles that got moved over to Wiley over the weekend?  We've been unable
to access any of the 100 plus Blackwell titles we subscribe to.  I've
called and confirmed our IP ranges, but we're still asked to log-in
whenever we click on a PDF link.  I've been told repeatedly that they're
working on the problem, but I haven't seen any progress yet.  I guess
I'd feel better if I knew I wasn't alone.  Anyone?

David Sayers
Electronic Serials Assistant
Oregon Health & Science University Library
(503)494-0484