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Good news from Buffalo -- our access to Blackwell titles has been restored.
Meanwhile the original communications announcing the transition (of which
we received many so the word was definitely out) were signed by:
Christopher McKenzie
Vice President and Director of Institutional Sales, Americas
Wiley-Blackwell
I found this email for him: cmckenzi@wiley.com
for those of you who would like to offer some constructive feedback.
Susan
Susan Davis
Electronic Resources Acquisitions Librarian
University at Buffalo (SUNY)
134 Lockwood Library
Buffalo, NY 14260-2210
(716) 645-2784
(716) 645-5955 fax
unlsdb@buffalo.edu
***Please consider the environment before printing this email****
--On Tuesday, July 08, 2008 10:36 AM -0400 Lynn Cote <Lynn.Cote@UCONN.EDU>
wrote:
> Susan wrote:
> ...., I would hope that someone from Wiley is planning (or has already
> done so) to send an official explanation of what happened and what is
> being done to rectify this unacceptable situation.
> -------------------
> I contacted our Wiley rep. last Wednesday informing him that we had no
> access to @ 165 HSS titles. I asked him if Wiley intended to keep us
> updated and he assured me they would. Hmmmm - we've had no
> communications since the initial 2 email messages last Monday, the first
> one indicating that the site would be down longer than anticipated and
> then the 2nd and final one indicating the load was successful but that
> there were some things they were still working on.
> .
>
> Lynn K. Cote
> Serials Cataloger
> Collections Services, U-2005
> University of Connecticut
> Homer Babbidge Library
> 369 Fairfield Rd.
> Storrs, CT 06269-2005
> ph. (860)486-6495
> fax (860)486-6493
>
>
>
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of Susan Davis
> Sent: Monday, July 07, 2008 5:39 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Blackwell Titles on Wiley
>
> I suspect that there is no Synergy platform to bring back, although you
> would have thought the bright folks at Wiley would have considered
> timing
> the transfer so they would have Synergy to fall back on should things go
>
> wrong. We kept a snapshot of our old ILS up for six months when we
> switched. It was a great help.
>
> Why can't/won't Wiley simply open up the Blackwell journals while the
> problems are being worked out? After all the emails sent to us ahead of
> time indicated that our access rights would transfer over smoothly.
> Since
> they haven't, wouldn't it be nice to see Wiley show libraries just how
> important our business is to them? It's been a week now and no end in
> sight. Or is Wiley enjoying seeing how much we all need/use their
> product?
> Sorry, the last bit was quite facetious, but frustration is growing.
>
> I signed off of Serialst last week while at ALA, but I would hope that
> someone from Wiley is planning (or has already done so) to send an
> official
> explanation of what happened and what is being done to rectify this
> unacceptable situation.
>
> Thank you,
>
> Susan
>
> Susan Davis
> Electronic Resources Acquisitions Librarian
> University at Buffalo (SUNY)
> 134 Lockwood Library
> Buffalo, NY 14260-2210
> (716) 645-2784
> (716) 645-5955 fax
> unlsdb@buffalo.edu
>
> ***Please consider the environment before printing this email****
>
>
> --On Monday, July 07, 2008 1:47 PM -0700 "Hoyte, Daniel"
> <hoyte@CHAPMAN.EDU> wrote:
>
>> My Serials librarian wonders out loud, "Why won't Wiley just bring up
>> the Synergy platform while they work out the issues on the Wiley
>> platform?"
>>
>> Daniel Hoyte
>> Senior Systems Technician
>> Chapman University Leatherby Libraries
>> (714) 532-7745
>> hoyte@chapman.edu
>> AIM/Yahoo IM: chaphoyte
>>
>> /(bb|[^b]{2})/ that is the Question
>>
>> -----Original Message-----
>> From: SERIALST: Serials in Libraries Discussion Forum
>> [mailto:SERIALST@list.uvm.edu] On Behalf Of David Sayers
>> Sent: Thursday, July 03, 2008 3:32 PM
>> To: SERIALST@LIST.UVM.EDU
>> Subject: Re: [SERIALST] Blackwell Titles on Wiley
>>
>> Well, while we are having linking problems as well, the main issue
> we're
>> concerned about is access. Even when you get to the new journal page
> on
>> Wiley for a subscribed title, it still won't let our patrons view the
>> full text content.
>>
>> David
>>
>> ________________________________
>>
>> From: SERIALST: Serials in Libraries Discussion Forum on behalf of
>> Glasson, Patricia A
>> Sent: Thu 7/3/2008 1:04 PM
>> To: SERIALST@LIST.UVM.EDU
>> Subject: Re: [SERIALST] Blackwell Titles on Wiley
>>
>>
>>
>> David and Andree,
>>
>> Yes, we're having problems, too. Here's what our ERM person said this
>> morning about the problem: "Wiley is still trying to resolve linking
>> problems for the Blackwell content. We have received a temporary
>> solution from Ex Libris for the e-Journal Finder A-Z list." It's not a
>> complete fix, though, as I understand it. We're a Voyager library.
>>
>> Patty Glasson
>> Serials Cataloging Specialist
>> Purdue University
>> 765-494-2811
>>
>> -----Original Message-----
>> From: SERIALST: Serials in Libraries Discussion Forum
>> [mailto:SERIALST@list.uvm.edu] On Behalf Of David Sayers
>> Sent: Thursday, July 03, 2008 2:47 PM
>> To: SERIALST@LIST.UVM.EDU
>> Subject: [SERIALST] Blackwell Titles on Wiley
>>
>> Has anyone else been experiencing access problems with the Blackwell
>> titles that got moved over to Wiley over the weekend? We've been
> unable
>> to access any of the 100 plus Blackwell titles we subscribe to. I've
>> called and confirmed our IP ranges, but we're still asked to log-in
>> whenever we click on a PDF link. I've been told repeatedly that
> they're
>> working on the problem, but I haven't seen any progress yet. I guess
>> I'd feel better if I knew I wasn't alone. Anyone?
>>
>> David Sayers
>> Electronic Serials Assistant
>> Oregon Health & Science University Library
>> (503)494-0484
>>
>>
>
>
