I wonder if anyone at Wiley has access to this listserv;  it would be
good for them to see the uproar this transition has created...

Joanne

Joanne V. Romano, MLS
Serials and Electronic Resources Librarian
Houston Academy of Medicine-Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX  77030
713-799-7144
fx:   713-799-7180
joanne.romano@exch.library.tmc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Smith2, Kelly
Sent: Tuesday, July 08, 2008 8:04 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Blackwell Titles on Wiley

We have about 90 Blackwell titles and I randomly checked about a dozen
of them and couldn't get access to any.  After I and my EBSCO rep both
tried unsuccessfully for a week to get a response by e-mail, I finally
broke down and called the customer service number listed on the
website(1 800 835 6770).  The woman, who sounded warily reserved to me,
indicated that about 40 of our subscriptions had been activated and that
she would have the rest activated by the end of the day.  I commented
that it would have been nice if they had run the two platforms
simultaneously during the transition process, but she said they couldn't
do that.  Couldn't or wouldn't?

I'm going to check on the access again tomorrow, but I'm skeptical.

~Kelly

Kelly A. Smith
Continuing Resources Team Leader
Eastern Kentucky University Libraries
Richmond, KY 40475
kelly.smith2@eku.edu
859.622.3062

------------------------------

Date:    Mon, 7 Jul 2008 13:47:04 -0700
From:    "Hoyte, Daniel" <hoyte@CHAPMAN.EDU>
Subject: Re: Blackwell Titles on Wiley

My Serials librarian wonders out loud, "Why won't Wiley just bring up
the Synergy platform while they work out the issues on the Wiley
platform?"

Daniel Hoyte
Senior Systems Technician
Chapman University Leatherby Libraries
(714) 532-7745
hoyte@chapman.edu
AIM/Yahoo IM: chaphoyte