We have about 90 Blackwell titles and I randomly checked about a dozen of them and couldn't get access to any.  After I and my EBSCO rep both tried unsuccessfully for a week to get a response by e-mail, I finally broke down and called the customer service number listed on the website(1 800 835 6770).  The woman, who sounded warily reserved to me, indicated that about 40 of our subscriptions had been activated and that she would have the rest activated by the end of the day.  I commented that it would have been nice if they had run the two platforms simultaneously during the transition process, but she said they couldn't do that.  Couldn't or wouldn't?

I'm going to check on the access again tomorrow, but I'm skeptical.

~Kelly

Kelly A. Smith
Continuing Resources Team Leader
Eastern Kentucky University Libraries
Richmond, KY 40475
kelly.smith2@eku.edu
859.622.3062

------------------------------

Date:    Mon, 7 Jul 2008 13:47:04 -0700
From:    "Hoyte, Daniel" <hoyte@CHAPMAN.EDU>
Subject: Re: Blackwell Titles on Wiley

My Serials librarian wonders out loud, "Why won't Wiley just bring up
the Synergy platform while they work out the issues on the Wiley
platform?"

Daniel Hoyte
Senior Systems Technician
Chapman University Leatherby Libraries
(714) 532-7745
hoyte@chapman.edu
AIM/Yahoo IM: chaphoyte