I second Katy and Joanne. I know that Bill will be doing everything in
his power to get these issues satisfactorily resolved. Haworth is a
company with some excellent publications that will certainly get a big
visibility boost by migrating to the T&F platform. This is one situation
where some patience will be worth it in the end.
Lisa

-----Original Message-----
From: Joanne Romano [mailto:joanne.romano@EXCH.LIBRARY.TMC.EDU]
Sent: Wednesday, July 23, 2008 10:25 AM
Subject: Re: Electronic Access to Haworth Press Journals

I agree, Katy, and wanted to share with you and Tracey, that Meg Walker
also contacted me with the same assurances....She didn't mention any
kind of financial
reimbursement, nor did I, but did let her know how much their
responsiveness was
appreciated...and they are definitely working around the clock to
resolve the
issues at hand..

Joanne

Joanne V. Romano, MLS
Serials and Electronic Resources Librarian
Houston Academy of Medicine-Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX  77030
713-799-7144
fx:   713-799-7180
joanne.romano@exch.library.tmc.edu

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