I agree, Katy, and wanted to share with you and Tracey, that Meg Walker also contacted me with the same assurances....She didn't mention any kind of financial reimbursement, nor did I, but did let her know how much their responsiveness was appreciated...and they are definitely working around the clock to resolve the issues at hand.. Joanne Joanne V. Romano, MLS Serials and Electronic Resources Librarian Houston Academy of Medicine-Texas Medical Center Library 1133 John Freeman Blvd. Houston, TX 77030 713-799-7144 fx: 713-799-7180 joanne.romano@exch.library.tmc.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Ginanni, Katy Sent: Tuesday, July 22, 2008 4:40 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals I doubt very much that the staff downsizing has anything to do with the technical problems being experienced. I used to work for a large subscription agent, and I can tell you that the difficulties in merging two separately developed business systems -- and probably old ones from the 1970s, at that -- can be enormous. I'm sure that applies to content-hosting systems, too. And Taylor & Francis would have kept on key technical staff. I think that Joanne's effort to get a refund, rebate, subscription extension or something like that from T&F is laudable, and may result in good things for everyone who is experiencing problems. But I also think that we should try to be patient with T&F. It is a reputable company, and I bet that they are working hard to resolve access problems. I also bet that their relative silence on the issue is an indication that they are probably as frustrated as we are and don't yet have answers to share! Katy G. Katy Ginanni E-Access and Serials Librarian Coates Library, Trinity University San Antonio, TX 78212-7200 210-999-7613 ph. 210-999-8182 fax katy.ginanni@trinity.edu "We need magic, and bliss, and power, myth, and celebration and religion in our lives, and music is a good way to encapsulate a lot of it." --Jerome John Garcia, 8/1/42-8/9/95 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Palmiter, Sherry Sent: Tuesday, July 22, 2008 2:04 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals Maybe staff downsizing has something to do with the problems with Haworth publications. The article below from pressconnects the online version of the Binghamton (NY) Press newspaper : http://www.pressconnects.com/apps/pbcs.dll/article?AID=/20070918/NEWS01/ 709180366/1002/BUSINESSBINGHAMTON -- The acquisition of The Haworth Press Inc. by Taylor & Francis will result in local job losses and plant closures after all. The article is now archived and there is a fee to access. >From the article : About 170 [that is, all] workers in Binghamton [NY], Kirkwood [NY] and West Hazelton, Pa., will lose their jobs between mid-November [2007]and mid-March [2008] as Taylor & Francis consolidates the work to its other locations, in such places as Philadelphia, New York City and Boca Raton, Fla., Haworth Senior Vice President Roger Hall said. >From a subsequent letter to the editor: We have been offered only 10 jobs to which 170 employees can apply. Jobs are not being transferred; Haworth is closing, and employees are being laid off. <><><><><><><><><><><><><> Sherry Palmiter Serials Librarian Lemieux Library, Seattle University 901 12th Avenue Seattle, WA 98122 tel: (206) 296-6204 fax: (206) 296-2572 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Tracey Thompson Sent: Tuesday, July 22, 2008 8:30 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals I have not. I received one response which is very similar to what was posted below. I have also emailed three other people, and I have not received a response asking about a refund and stating that the lack of access was becoming a breach of contract. My vendor has contacted T&F with our subscription list. T&F sent it to Haworth to verify that all were activated. Haworth has been completely silent. I just checked again, and I am still not even able to open the website let alone download an article or check a subscription. If I don't receive a response by the end of the week, I will contact our purchasing office and see what options I have. I may also send a registered letter. I am determined to pursue this issue. Please let me know if anyone has any luck. Thanks, Tracey Tracey Thompson Acquisitions Librarian New Mexico State University Library MSC 3475 P.O. Box 30006 Las Cruces, NM 88003-8006 (p) 575-646-8093 (f) 575-646-7477 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Joanne Romano Sent: Tuesday, July 22, 2008 8:44 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals My staff person emailed haworthpress@taylorandfrancis.com last Thursday to ask when our Haworth journals would be activated, and to date, we have had no response yet... Anybody else out there having any luck with assistance from Taylor and Francis yet? Thanks, Joanne Joanne V. Romano, MLS Serials and Electronic Resources Librarian Houston Academy of Medicine-Texas Medical Center Library 1133 John Freeman Blvd. Houston, TX 77030 713-799-7144 fx: 713-799-7180 joanne.romano@exch.library.tmc.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Jennifer McMillan Sent: Friday, July 18, 2008 9:02 AM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] Electronic Access to Haworth Press Journals Dear Serialst, Thank you for your messages regarding the Haworth Press site. Please be assured that Taylor & Francis Group is actively supporting the Haworth Press website for journals. A transition plan is in place which is available at www.informaworld.com/haworth. This plan will be updated with information regarding the transition over the coming months, and we will send regular communications to customers via email regarding the process. We plan to dual host for a period to allow customers time to update their catalogues, and to ensure the transition has minimal impact on library users. To that end we are also in touch with link resolver vendors to ensure their knowledgebases are appropriately updated. We are aware that the Haworth Press site at times runs very slowly and will continue to work to improve performance on the site in the interim. Anyone needing assistance with the haworthpress site can contact haworthpress@taylorandfrancis.com. We have extra staff allocated to help librarians with any issues. If you have any subscription related queries our customer service team are on hand to assist and can be contacted at tf.enquiries@informa.com. I hope this information is helpful. Please let me know if I can be of further assistance. Kindest regards, Meg Margaret Donahue Walker Journals Sales Director - NA Taylor & Francis 325 Chestnut Street, Philadelphia, PA 19106 Tel: 215.625.8900, ext 346 Fax 215.625.2940 email: margaret.walker@taylorandfrancis.com www.taylorandfrancis.com
