Hello,

I emailed Meg Walker at T&F and Bill Cohen at Haworth last week. I was
pleased to receive a personal phone call from Meg and an email from
Bill. I understand T&F is working to restore access to the Haworth
journals, and I accept their assurances that resolution of the problems
is a high priority.

Rose Marie Parsons
Albertsons Library
Boise State University
P.O Box 46
Boise, Idaho 83707-0046
208-426-4224
208-426-5424 (fax)
roseparsons@boisestate.edu

>>> Joanne Romano <joanne.romano@EXCH.LIBRARY.TMC.EDU> 7/22/2008 8:44
AM >>>
My staff person emailed  haworthpress@taylorandfrancis.com
last Thursday to ask when our Haworth journals would be activated, and

to date, we have had no response yet...

Anybody else out there having any luck with assistance from Taylor and
Francis yet?

Thanks,

Joanne

Joanne V. Romano, MLS
Serials and Electronic Resources Librarian
Houston Academy of Medicine-Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX  77030
713-799-7144
fx:   713-799-7180
joanne.romano@exch.library.tmc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Jennifer McMillan
Sent: Friday, July 18, 2008 9:02 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Electronic Access to Haworth Press Journals

Dear Serialst,

Thank you for your messages regarding the Haworth Press site. Please be

assured that Taylor & Francis Group is actively supporting the Haworth
Press
website for journals.

A transition plan is in place which is available at
www.informaworld.com/haworth. This plan will be updated with
information

regarding the transition over the coming months, and we will send
regular
communications to customers via email regarding the process. We plan
to
dual
host for a period to allow customers time to update their catalogues,
and to
ensure the transition has minimal impact on library users. To that end
we are
also in touch with link resolver vendors to ensure their
knowledgebases
are
appropriately updated.

We are aware that the Haworth Press site at times runs very slowly and
will
continue to work to improve performance on the site in the interim.

Anyone needing assistance with the haworthpress site can contact
haworthpress@taylorandfrancis.com.  We have extra staff allocated to
help
librarians with any issues.

If you have any subscription related queries our customer service team
are on
hand to assist and can be contacted at tf.enquiries@informa.com.

I hope this information is helpful. Please let me know if I can be of
further
assistance.

Kindest regards,

Meg

Margaret Donahue Walker
Journals Sales Director - NA
Taylor & Francis
325 Chestnut Street, Philadelphia, PA  19106
Tel: 215.625.8900, ext 346
Fax 215.625.2940
email: margaret.walker@taylorandfrancis.com
www.taylorandfrancis.com