Joanne, Margaret Walker called me today from England. She also stated pretty much what you listed below. It also seems that some type of refund or credit is in the making. She didn't know why we hadn't been getting any response from Haworth. She said that she would look into it. Maybe our collective voices are being heard, and communication will improve. Here's hoping! Tracey -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Joanne Romano Sent: Tuesday, July 22, 2008 1:09 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals Hi, Tracy, I hope the following information will be of some use: My Sales Manager from Taylor and Francis called me upon reading my post this am; this is what she told me is causing the problem with our Haworth journals access and what Taylor and Francis is working on: The DOI's for the journals on the Haworth site are incorrect - these are need to be corrected, and perhaps partially explain the reason why accessing journals on Haworth's site has been problematic all along. The data from the Haworth site is not transferrable to the Taylor and Francis site; whether this is part of the DOI inaccuracy or a separate problem, she and I couldn't be sure. She has heard that the IT dept. at Taylor and Francis in the UK are having to "rebuild" the data to be loaded onto the Taylor and Francis platform (Informa). Until this work is completed, the journals will not be accessible at either site, it seems. I have indicated to my Sales Manager that many librarians feel it would be a good act of faith by Taylor and Francis to refund that portion of their subscriptions (March-present, approx) that were inaccessible due to these technical problems. Or perhaps, as you suggested, some form of rebate -- maybe towards 2009 subs.. Problem is, the real authority to offer any sort of rebates, refunds, etc. rests with the UK office, and I am not certain who that person would be..However, I have contacted UK Journal Sales Director, Ashleigh Bell, copied in the US Journal Sales Director, Margaret Walker, and also my Sales Manager. I outlined the frustration many of us feel and asked if she could perhaps put me in touch with someone at the UK technical services division to find out what progress has or is being made to complete the transition of journal access between the two websites. Ashleigh did email me back just awhile ago; she is out of the office until next week, but she and her colleagues are discussing this situation and will be getting back to me at that time. So, I guess we will see if anything progresses from there...Between all of us, someone might have some luck.. I hope so! Thanks, Joanne Joanne V. Romano, MLS Serials and Electronic Resources Librarian Houston Academy of Medicine-Texas Medical Center Library 1133 John Freeman Blvd. Houston, TX 77030 713-799-7144 fx: 713-799-7180 joanne.romano@exch.library.tmc.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Tracey Thompson Sent: Tuesday, July 22, 2008 10:30 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals I have not. I received one response which is very similar to what was posted below. I have also emailed three other people, and I have not received a response asking about a refund and stating that the lack of access was becoming a breach of contract. My vendor has contacted T&F with our subscription list. T&F sent it to Haworth to verify that all were activated. Haworth has been completely silent. I just checked again, and I am still not even able to open the website let alone download an article or check a subscription. If I don't receive a response by the end of the week, I will contact our purchasing office and see what options I have. I may also send a registered letter. I am determined to pursue this issue. Please let me know if anyone has any luck. Thanks, Tracey Tracey Thompson Acquisitions Librarian New Mexico State University Library MSC 3475 P.O. Box 30006 Las Cruces, NM 88003-8006 (p) 575-646-8093 (f) 575-646-7477 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Joanne Romano Sent: Tuesday, July 22, 2008 8:44 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals My staff person emailed haworthpress@taylorandfrancis.com last Thursday to ask when our Haworth journals would be activated, and to date, we have had no response yet... Anybody else out there having any luck with assistance from Taylor and Francis yet? Thanks, Joanne Joanne V. Romano, MLS Serials and Electronic Resources Librarian Houston Academy of Medicine-Texas Medical Center Library 1133 John Freeman Blvd. Houston, TX 77030 713-799-7144 fx: 713-799-7180 joanne.romano@exch.library.tmc.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Jennifer McMillan Sent: Friday, July 18, 2008 9:02 AM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] Electronic Access to Haworth Press Journals Dear Serialst, Thank you for your messages regarding the Haworth Press site. Please be assured that Taylor & Francis Group is actively supporting the Haworth Press website for journals. A transition plan is in place which is available at www.informaworld.com/haworth. This plan will be updated with information regarding the transition over the coming months, and we will send regular communications to customers via email regarding the process. We plan to dual host for a period to allow customers time to update their catalogues, and to ensure the transition has minimal impact on library users. To that end we are also in touch with link resolver vendors to ensure their knowledgebases are appropriately updated. We are aware that the Haworth Press site at times runs very slowly and will continue to work to improve performance on the site in the interim. Anyone needing assistance with the haworthpress site can contact haworthpress@taylorandfrancis.com. We have extra staff allocated to help librarians with any issues. If you have any subscription related queries our customer service team are on hand to assist and can be contacted at tf.enquiries@informa.com. I hope this information is helpful. Please let me know if I can be of further assistance. Kindest regards, Meg Margaret Donahue Walker Journals Sales Director - NA Taylor & Francis 325 Chestnut Street, Philadelphia, PA 19106 Tel: 215.625.8900, ext 346 Fax 215.625.2940 email: margaret.walker@taylorandfrancis.com www.taylorandfrancis.com
