I have not.  I received one response which is very similar to what was
posted below.  I have also emailed three other people, and I have not
received a response asking about a refund and stating that the lack of
access was becoming a breach of contract.  My vendor has contacted T&F with
our subscription list.  T&F sent it to Haworth to verify that all were
activated.  Haworth has been completely silent.  I just checked again, and I
am still not even able to open the website let alone download an article or
check a subscription. If I don't receive a response by the end of the week,
I will contact our purchasing office and see what options I have.  I may
also send a registered letter.  I am determined to pursue this issue.
Please let me know if anyone has any luck.

Thanks,

Tracey

Tracey Thompson
Acquisitions Librarian
New Mexico State University Library
MSC 3475 P.O. Box 30006
Las Cruces, NM 88003-8006
(p) 575-646-8093
(f) 575-646-7477

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Joanne Romano
Sent: Tuesday, July 22, 2008 8:44 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals

My staff person emailed  haworthpress@taylorandfrancis.com
last Thursday to ask when our Haworth journals would be activated, and
to date, we have had no response yet...

Anybody else out there having any luck with assistance from Taylor and
Francis yet?

Thanks,

Joanne

Joanne V. Romano, MLS
Serials and Electronic Resources Librarian
Houston Academy of Medicine-Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX  77030
713-799-7144
fx:   713-799-7180
joanne.romano@exch.library.tmc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Jennifer McMillan
Sent: Friday, July 18, 2008 9:02 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Electronic Access to Haworth Press Journals

Dear Serialst,

Thank you for your messages regarding the Haworth Press site. Please be
assured that Taylor & Francis Group is actively supporting the Haworth
Press
website for journals.

A transition plan is in place which is available at
www.informaworld.com/haworth. This plan will be updated with information

regarding the transition over the coming months, and we will send
regular
communications to customers via email regarding the process. We plan to
dual
host for a period to allow customers time to update their catalogues,
and to
ensure the transition has minimal impact on library users. To that end
we are
also in touch with link resolver vendors to ensure their knowledgebases
are
appropriately updated.

We are aware that the Haworth Press site at times runs very slowly and
will
continue to work to improve performance on the site in the interim.

Anyone needing assistance with the haworthpress site can contact
haworthpress@taylorandfrancis.com.  We have extra staff allocated to
help
librarians with any issues.

If you have any subscription related queries our customer service team
are on
hand to assist and can be contacted at tf.enquiries@informa.com.

I hope this information is helpful. Please let me know if I can be of
further
assistance.

Kindest regards,

Meg

Margaret Donahue Walker
Journals Sales Director - NA
Taylor & Francis
325 Chestnut Street, Philadelphia, PA  19106
Tel: 215.625.8900, ext 346
Fax 215.625.2940
email: margaret.walker@taylorandfrancis.com
www.taylorandfrancis.com