A rebate would be fantastic, but it seems impossible to get in touch
with a customer service rep. over there!

Karen Yacobucci, MLS
Serials Librarian
New York Medical College
Health Sciences Library
95 Grasslands Road
Valhalla, NY 10595

Tel. 914.594.4213
karen_yacobucci@nymc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Nancy Beals
Sent: Thursday, July 17, 2008 1:23 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals

Hello,
Has anyone considered asking for rebates for not getting access?

Thanks,
Nancy Beals
Wayne State University

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Tracey Thompson
Sent: Thursday, July 17, 2008 10:16 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals

I have also had many problems accessing Haworth.  We have been told that
they are no longer supporting the site as it is moving to Taylor and
Francis, but that it not suppose to happen until the end of the year.
Perhaps if they receive more complaints they will move the date forward.
I
am very frustrated as we are not getting access to titles for which we
are
paying.  We cannot even get into the website.  I believe that the matter
is
moving towards a breach of contract, and we may have to pursue that
issue.

Tracey Thompson
Acquisitions Librarian
New Mexico State University Library
MSC 3475 P.O. Box 30006
Las Cruces, NM 88003-8006
(p) 575-646-8093
(f) 575-646-7477

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Yacobucci, Karen
Sent: Wednesday, July 16, 2008 9:58 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Electronic Access to Haworth Press Journals

Is anyone else out there having problems loading the Haworth Press page?
http://www.haworthpress.com/

Karen Yacobucci, MLS

Serials Librarian

New York Medical College

Health Sciences Library

95 Grasslands Road

Valhalla, NY 10595

Tel. 914.594.4213

karen_yacobucci@nymc.edu