I've been complaining for several months now.  The Haworth interface is awful.  I don't understand why T&F couldn't continue to provide access to the Haworth titles within IngentaConnect until they were able to transition them to Informaworld.  Instead, libraries will spend months dealing with timing out and slow loading pages - I have timed them consistently at no less than 5 minutes and up to 12 for an individual journal contents page to load (occasionally, a page will take less than 5 minutes, but not often.)  The responses I have received from T&F technical support and our sales representative indicate that they basically aren't going to do ANYTHING to solve the Haworth interface problem.  Libraries will simply have to wait for the journals to be transitioned to Informaworld in 2009 (maybe in Fall 2008 if all goes well.)  I don't think this is an acceptable situation -- especially when they had a viable alternative.

We should all contact T&F and express our frustration.  Here is the contact information for the Director of eJournals, Meg Walker, 215-625-8900, meg.walker@taylorandfrancis.com .

--
Heather Tunender
Electronic Resources Librarian
California State University, Fullerton
714.278.8467
AIM: tunderbliss

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Virginia Lingle
Sent: Thursday, July 17, 2008 6:44 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals

Hello,
Yes, we called the parent company, Taylor and Francis, who indicated that they were having problems with their server this week and hoped to have it resolved soon.  No indication when.
Virginia Lingle

Virginia A. Lingle, M.S.L.S., AHIP
Librarian for Collection Access and Development
George T. Harrell Library - H127
Penn State University College of Medicine
Milton S. Hershey Medical Center
500 University Drive
Hershey, PA  17033
val3@psu.edu
717-531-8581 (voice)
717-531-8636 (fax)

"Peace is seeing a sunset and knowing Who to thank.  The happiest people don't necessarily have the best of everything; they just make the best of everything they have." -- unknown

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