Re: Are others having problems retreiving JSTOR pdf files? Cole, Louise 16 Jul 2008 09:43 UTC

Might be of interest that JSTOR posted the following message on their
status page on the 14th July:

System Update, 07/14/08
An error that caused difficulties with the Adobe Reader Find and Search
functionality in downloaded PDFs is now fixed. This fix was originally
scheduled for the June 16th release but was postponed for further
development.

I'm not sure if this refers to the same thing reported by Patricia and
others?

Louise

Louise Cole
Senior Information Advisor (Collections)
Nightingale Centre, Kingston Hill Campus
Kingston University
Kingston upon Thames
Surrey
KT2 7LB

Email louise.cole@kingston.ac.uk
Telephone 020 8417 5383
Fax 020 8417 5312

-----Original Message-----

From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Patricia Thompson

Sent: Monday, July 14, 2008 1:06 PM

To: SERIALST@LIST.UVM.EDU

Subject: [SERIALST] Are others having problems retreiving JSTOR pdf
files?

We have been experiencing trouble retrieving pdf articles from JSTOR.

We frequently get a page with the message "File is damaged and cannot

be repaired." This has happened with Firefox, and then when we try it

with Internet Explorer it would work. This morning, just the opposite

occurred- someone couldn't access a PDF with IE, but we did with

Firefox.  We reported this to JSTOR last Friday and have not had any

"official" response yet.  Has anyone else been having the same problem?

Pat Thompson

Patricia R. Thompson

Assistant University Librarian for Resource Management Services

Jessie Ball duPont Library

The University of the South

Sewanee, TN 37383

Phone: 931-598-1657

Email: pthompso@sewanee.edu

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