While the content of these guides may not be considered important to many libraries since they are mostly advertisements and product listings, they do include articles on architectural glass that are important for my institution to collect. We receive several other similar publications, and most of those are sent to us for free. Those publishers want architects visiting our library to use their guides. It's good business for them. It's why their guides are published. That's why I find this all so bizarre. Many of our patrons ARE their target audience. I sent an email explaining this to the circulation manager, thinking that maybe they didn't realize how these issues were used in our library, but I received no response. At this point I'm just giving up, and ordering them all as back issues. If they're not here in a timely manner for our patrons to use, then they might not get used by our patrons. While it bothers me that I can't provide more up to date issues for our patrons, they will simply use other current product guides. -Julia Rakow Library Corning Museum of Glass 5 Museum Way Corning, NY 14830 (607) 974-8406 (607)974-8677 fax -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Peter Picerno Sent: Thursday, June 19, 2008 2:22 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Architect In the case of "architect" one begins to question the actual value of their content, then, if it can be so easily withheld from their readership. Peter V. Picerno Serials & Electronic Resources Librarian Asst. Head of Resource Development Green Library Florida International University 11200 SW 8th Street Miami, FL 33199 Ph: 305.348.6279 ppicerno@fiu.edu Barbara Pope wrote: > This kind of silliness reminds me of last year when the publisher for > Sports Illustrated wasn't mailing out the swimsuit issue. I don't > know what they were thinking, either, but both of these situations is > ridiculous. > > Barbara Pope > > Corrice, Julia A. wrote: >> They wouldn't tell me! I kept asking customer Service if I could be >> added as "qualified" and they just kept saying I didn't qualify. So I >> asked how I could become qualified and they told me I couldn't...with >> no explanation. So I asked what made one qualified and I was told >> they were not allowed to release that information. >> The circulation manager was nicer about explaining why we couldn't >> just subscribe, even if it didn't make much sense, but he still >> wouldn't tell me what I could do to "qualify", just that we did not >> and could not become a qualified subscriber due to cost >> issues--something vague about keeping the cost of publishing down and >> being technically unable to add anyone to to their qualifed list. >> I'm finding this whole situation bizarre beyond belief. You would >> think they were protecting classified information rather than being >> in the business of selling magazines! >> >> -----Original Message----- >> From: SERIALST: Serials in Libraries Discussion Forum >> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope >> Sent: Wednesday, June 18, 2008 11:00 AM >> To: SERIALST@LIST.UVM.EDU >> Subject: Re: [SERIALST] Architect >> >> So what exactly is the "qualified demographic"? >> Barbara Pope >> Periodicals/Reference Librarian >> Axe Library >> Pittsburg State University >> Pittsburg KS 66762 >> 620-235-4884 >> bpope@pittstate.edu >> >> Corrice, Julia A. wrote: >> >>> Because the special issues are in the scope of what we must collect >>> for our institution, and because I hate having missing issues, I >>> called the publisher to speak to a circulation manager about how to >>> >> receive them. >> >>> They can be purchased individually for $10 each after publication by >>> people who aren't "qualified" to automatically receive them, but no >>> current subscription exists. There is no way to add an institution >>> to the "qualified demographic", but they are hoping to set up a >>> subscription next year when they know whether or not it will become >>> it's own title or remain a part of Architect. >>> >>> When I first spoke to the customer service rep, they told me I >>> wasn't allowed to purchase them at all, which is when I requested to >>> speak to >>> >> >> >>> the circulation manager. He said he would email the the customer >>> service department again so that they know people can purchase the >>> issues, and that the customer service department is confused about >>> the >>> >> policy. >> >>> I wonder why! >>> >>> -Julia >>> >>> >>> >>> Julia Corrice >>> Rakow Library >>> Corning Museum of Glass >>> 5 Museum Way >>> Corning, NY 14830 >>> >>> (607) 974-8406 >>> (607)974-8677 fax >>> >>> >>> >>> >>> -----Original Message----- >>> From: SERIALST: Serials in Libraries Discussion Forum >>> [mailto:SERIALST@list.uvm.edu] On Behalf Of Bill Maravetz >>> Sent: Friday, June 13, 2008 8:20 AM >>> To: SERIALST@LIST.UVM.EDU >>> Subject: [SERIALST] Architect >>> >>> Here is the publisher's response to a query I made regarding missed >>> issues of Architect: >>> >>> >>> -------- Original Message -------- >>> Subject: RE: Architect >>> Date: Mon, 9 Jun 2008 16:26:44 -0500 >>> From: Customer service Internet Address <clientservice@omeda.com> >>> To: Bill Maravetz <william.maravetz@uni.edu> >>> >>> Good Evening, >>> >>> Thank you for your interest in our publication, Architect. >>> >>> Unfortunately, Vol 97 issues 3 & 6 is not included in the >>> >> subscription. >> >>> Architect is published 16 times per year for 2008. There are 4 >>> special issues that are published mid-monthly which are not included >>> in the subscription. The mid-month issues are sent only to our >>> "qualified subscribers - those who meet certain demographics >>> >> requirements. >> >>> For postal purposes, we have to include all issues in our statement >>> of >>> >> >> >>> frequency, and number issues accordingly. We realize this will >>> create >>> >> >> >>> some confusion for subscribers who track by issue number. >>> >>> If you have any further questions, please do not hesitate to contact >>> our Customer Service Department at 847/291-5221. >>> >>> Thank you, >>> >>> >>> >>> Customer Service >>> 150247 >>> >>> >>> >>> >>> >> >> >>
