This kind of silliness reminds me of last year when the publisher for
Sports Illustrated wasn't mailing out the swimsuit issue.  I don't know
what they were thinking, either, but both of these situations is ridiculous.

Barbara Pope

Corrice, Julia A. wrote:
> They wouldn't tell me! I kept asking customer Service if I could be
> added as "qualified" and they just kept saying I didn't qualify. So I
> asked how I could become qualified and they told me I couldn't...with no
> explanation. So I asked what made one qualified and I was told they were
> not allowed to release that information.
>
> The circulation manager was nicer about explaining why we couldn't just
> subscribe, even if it didn't make much sense, but he still wouldn't tell
> me what I could do to "qualify", just that we did not and could not
> become a qualified subscriber due to cost issues--something vague about
> keeping the cost of publishing down and being technically unable to add
> anyone to to their qualifed list.
>
> I'm finding this whole situation bizarre beyond belief. You would think
> they were protecting classified information rather than being in the
> business of selling magazines!
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
> Sent: Wednesday, June 18, 2008 11:00 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Architect
>
> So what exactly is the "qualified demographic"?
>
> Barbara Pope
> Periodicals/Reference Librarian
> Axe Library
> Pittsburg State University
> Pittsburg KS  66762
> 620-235-4884
> bpope@pittstate.edu
>
> Corrice, Julia A. wrote:
>
>> Because the special issues are in the scope of what we must collect
>> for our institution, and because I hate having missing issues, I
>> called the publisher to speak to a circulation manager about how to
>>
> receive them.
>
>> They can be purchased individually for $10 each after publication by
>> people who aren't "qualified" to automatically receive them, but no
>> current subscription exists. There is no way to add an institution to
>> the "qualified demographic", but they are hoping to set up a
>> subscription next year when they know whether or not it will become
>> it's own title or remain a part of Architect.
>>
>> When I first spoke to the customer service rep, they told me I wasn't
>> allowed to purchase them at all, which is when I requested to speak to
>>
>
>
>> the circulation manager. He said he would email the the customer
>> service department again so that they know people can purchase the
>> issues, and that the customer service department is confused about the
>>
> policy.
>
>> I wonder why!
>>
>> -Julia
>>
>>
>>
>> Julia Corrice
>> Rakow Library
>> Corning Museum of Glass
>> 5 Museum Way
>> Corning, NY 14830
>>
>> (607) 974-8406
>> (607)974-8677 fax
>>
>>
>>
>>
>> -----Original Message-----
>> From: SERIALST: Serials in Libraries Discussion Forum
>> [mailto:SERIALST@list.uvm.edu] On Behalf Of Bill Maravetz
>> Sent: Friday, June 13, 2008 8:20 AM
>> To: SERIALST@LIST.UVM.EDU
>> Subject: [SERIALST] Architect
>>
>> Here is the publisher's response to a query I made regarding missed
>> issues of Architect:
>>
>>
>> -------- Original Message --------
>> Subject: RE: Architect
>> Date: Mon, 9 Jun 2008 16:26:44 -0500
>> From: Customer service Internet Address <clientservice@omeda.com>
>> To: Bill Maravetz <william.maravetz@uni.edu>
>>
>> Good Evening,
>>
>> Thank you for your interest in our publication, Architect.
>>
>> Unfortunately, Vol 97 issues 3 & 6 is not included in the
>>
> subscription.
>
>> Architect is published 16 times per year for 2008.  There are 4
>> special issues that are published mid-monthly which are not included
>> in the subscription.  The mid-month issues are sent only to our
>> "qualified subscribers - those who meet certain demographics
>>
> requirements.
>
>> For postal purposes, we have to include all issues in our statement of
>>
>
>
>> frequency, and number issues accordingly.  We realize this will create
>>
>
>
>> some confusion for subscribers who track by issue number.
>>
>> If you have any further questions, please do not hesitate to contact
>> our Customer Service Department at 847/291-5221.
>>
>> Thank you,
>>
>>
>>
>> Customer Service
>> 150247
>>
>>
>>
>>
>>
>>
>
>
>