We had major problems, and it took me two years to get it resolved.  I just refused to pay the invoices and constantly called my sales rep.  She blamed everything on outsourcing overseas, but we are finally D&B free!!  I have a two inch thick file of all the invoices, emails, and phone calls.

Dana Belcher, Assistant Library Director
East Central University
1100 E. 14th St.
Ada, OK  74820
580-559-5564
580-436-3242 (fax)
dbelcher@ecok.edu
http://library.ecok.edu <http://library.ecok.edu/>

________________________________

From: SERIALST: Serials in Libraries Discussion Forum on behalf of Hillary Corbett
Sent: Tue 4/29/2008 10:54 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Problems with Dun & Bradstreet?

We have been having a really hard time with the customer service at Dun and
Bradstreet for a couple of years now.  They bill us for things that we've
cancelled and then are completely incapable of responding in a helpful
manner.  Their communication style ranges from rarely returning e-mails to
hanging up on us when we try to resolve issues by phone.  If anyone has any
strategies they can share with me (off-list) for dealing with these folks,
I'd appreciate it.  Are there any vendors who handle D&B materials, or are
we stuck with them?

Thanks!

~~~
Hillary Corbett
Assistant Head, Print Management Dept.
Northeastern University Libraries
360 Huntington Ave.
Boston, MA 02115
Phone: 617.373.2352  |  Fax: 617.373.8396
E-mail: h.corbett@neu.edu