We have been having a really hard time with the customer service at Dun and
Bradstreet for a couple of years now.  They bill us for things that we've
cancelled and then are completely incapable of responding in a helpful
manner.  Their communication style ranges from rarely returning e-mails to
hanging up on us when we try to resolve issues by phone.  If anyone has any
strategies they can share with me (off-list) for dealing with these folks,
I'd appreciate it.  Are there any vendors who handle D&B materials, or are
we stuck with them?

Thanks!

~~~
Hillary Corbett
Assistant Head, Print Management Dept.
Northeastern University Libraries
360 Huntington Ave.
Boston, MA 02115
Phone: 617.373.2352  |  Fax: 617.373.8396
E-mail: h.corbett@neu.edu