This sounds so familiar and let me add something else.  I have one
journal, PFLUGERS ARCHIV, that keeps going to the Arizona campus of
Midwestern University rather than to the designated campus here at
Midwestern University in Downers Grove, IL.  Three times I have asked
EBSCO to have this address corrected with the publisher (who happens to
be in a foreign country) and the Arizona campus is still receiving it
and good naturedly sends it our way.  Both EBSCO and I have given up.
The publisher claims it is going to the right address.  I suppose what
confuses them is that Midwestern University is both in Illinois and
Arizona - one university in two locations.  We are such a big country
that it seems to me, most smaller countries can't fathom that such a
thing exists.

Nada Jensen
Midwestern University
Health Sciences Library
555 31st St.
Downers Grove, IL 60515
njense@midwestern.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Skwor, Jeanette
Sent: Friday, April 25, 2008 2:35 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Claiming-Anyone else ever have this happen?

I have, many times, asked a publisher for the address to which something
is being sent - not for one missed issue, but when a series is missed
that is generally the problem.  Often when things go astray is because
the pub uses four lines - the name of the university, street address,
city, state, etc. and no mention of the library, much less serials dept.
In my experience these "strays" are routed to the department of the
discipline the mailroom clerk thinks it belongs to.  And the prof there
thinks he/she is being gifted with the journal.

As to the notarized claim response, if at all possible I'd be sorely
tempted so send back a notarized, "Not received by . . ."

But then again, I'm sassy.

Thanks,

Jeanette L. Skwor
Cofrin Library, Serials Dept.
UW-Green Bay
2420 Nicolet Drive
Green Bay, WI 54311

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Dice, Roberta
Sent: Friday, April 25, 2008 1:18 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Claiming-Anyone else ever have this happen?

 I have never had this problem but I have had replies that copies were
sent that we never received. Has anyone ever  requested a reply from
publisher requesting the address to which an issue was sent? We are part
of the University  of Colorado system and we have sometimes been
mistaken for other Colorado institutions of higher education. Not  to
mention the Aurora public library .

 Roberta Dice Library Technician Auraria Library Denver , Colorado

> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Dolores Coyle
> Sent: Friday, April 25, 2008 11:48 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] Claiming-Anyone else ever have this happen?
>
> Our serials assistant just received an unusual response to a claim and

> I am wondering if this has ever happened to anyone else.  After
> claiming an issue of the journal "Attitude" she received a hand
> written, NOTARIZED, note on a piece of scrap paper stating that we had

> been sent the issue in January.
>
> Just wondering if notarizing scrap paper is the new trend in claim
> answers?
>
> Dolores Coyle
> Supervisor Serials Acquisitions
> Paley Library 017-00
> 1210 W. Berks Street
> Temple University
> Philadelphia, PA 19122
> voice: 215-204-1359
> fax: 215-204-8550
> email: dcoyle@temple.edu
>