I have, many times, asked a publisher for the address to which something is being sent - not for one missed issue, but when a series is missed that is generally the problem.  Often when things go astray is because the pub uses four lines - the name of the university, street address, city, state, etc. and no mention of the library, much less serials dept.  In my experience these "strays" are routed to the department of the discipline the mailroom clerk thinks it belongs to.  And the prof there thinks he/she is being gifted with the journal.

As to the notarized claim response, if at all possible I'd be sorely tempted so send back a notarized, "Not received by . . ."

But then again, I'm sassy.

Thanks,

Jeanette L. Skwor
Cofrin Library, Serials Dept.
UW-Green Bay
2420 Nicolet Drive
Green Bay, WI 54311

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Dice, Roberta
Sent: Friday, April 25, 2008 1:18 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Claiming-Anyone else ever have this happen?

 I have never had this problem but I have had replies that copies were sent that we never received. Has anyone ever  requested a reply from publisher requesting the address to which an issue was sent? We are part of the University  of Colorado system and we have sometimes been mistaken for other Colorado institutions of higher education. Not  to mention the Aurora public library .

 Roberta Dice Library Technician Auraria Library Denver , Colorado

> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Dolores Coyle
> Sent: Friday, April 25, 2008 11:48 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] Claiming-Anyone else ever have this happen?
>
> Our serials assistant just received an unusual response to a claim and
> I am wondering if this has ever happened to anyone else.  After
> claiming an issue of the journal "Attitude" she received a hand
> written, NOTARIZED, note on a piece of scrap paper stating that we had
> been sent the issue in January.
>
> Just wondering if notarizing scrap paper is the new trend in claim
> answers?
>
> Dolores Coyle
> Supervisor Serials Acquisitions
> Paley Library 017-00
> 1210 W. Berks Street
> Temple University
> Philadelphia, PA 19122
> voice: 215-204-1359
> fax: 215-204-8550
> email: dcoyle@temple.edu
>