I've learned that often times it's occasionally a title by title issue.  It's sort of ingrained in my brain that we first look at each title and or how you've licensed the resource.  You might look into your subscription numbers, in the event that you have more than one for Ingenta or perhaps they've provided you with an incorrect one.  IP addresses might have been incorrectly placed.  Lastly, are you the administrator of the subscription - if you are, double check who's name is in their system because they may not recognize your name.  Just some things that came to mind as I've been reading this thread chronologically backward.

Nic.

Mr. Nicola J. Cecchino, MLS, AHIP
Assistant Librarian for Reference and Technology
George T. Harrell Library, H127
Penn State College of Medicine
Milton S. Hershey Medical Center
500 University Drive, PO Box 850
Hershey, PA 17033-0850
Email:  ncecchino@hmc.psu.edu
AOL/AIM: CraZLib
Phone:  717-531-8630
FAX: 717-531-8635
http://del.icio.us/ncecchino/
FACEBOOK:  http://psu.facebook.com/srch.php?nm=nic+cecchino
HARRELL WEB:  http://www.hmc.psu.edu/library/

>>> Barbara Pope <bpope@PITTSTATE.EDU> 4/23/2008 10:58 AM >>>
My problem with Ingenta is not anything to do with connection, but they
do not have very good customer service or technical support.  If I try
to set up an account with them and enter my ip addresses (which I got
from our systems department), they tell me my ip addresses are incorrect
and that I have to put in different ones.  It's not as if I typed them
in incorrectly.  I copy and paste them from somewhere else.  They are
the same ips we use for all of our products, but ingenta says they are
wrong.  I eventually gave up and won't even set up online access if it
is coming from ingenta.

Barbara Pope, MALS
Periodicals/Reference Librarian
Axe Library
Pittsburg State University
Pittsburg KS  66762

Christina Torbert wrote:
> The problem at Ingenta seems to have corrected itself.
>
> Christina Torbert
> x7059
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of Christina Torbert
> Sent: Tuesday, April 22, 2008 1:45 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] Ingentaconnect problems?
>
> Are any other libraries having trouble accessing Ingentaconnect today
> (Tuesday, April 22, 2008)?  Has anyone heard from them about connection
> issues?
>
>
>
> We are experiencing repeated "Page Not Found" messages.
>
>
>
> Thank you.
>
>
>
> Christina Torbert
>
> Head of Serials & Assistant Professor
>
> J.D. Williams Library
>
> University of Mississippi
>
> ctorbert@olemiss.edu
>
> 662-915-7059
>
> 662-915-6744 fax
>
>
>
>