Again, I've had the opposite experience: I've asked EBSCO for assistance with Ingenta registrations (when I started working here in 2006), and it ended up being a lot easier, simpler, and faster to use Ingenta's site myself. I was told that EBSCO would specifically assist with Ingenta registrations (as it says on the support.ebsco.com site), but it turned out to be a lot more trouble and a delayed process: they told me the title was registered when it wasn't, and since 2006 I've done them myself. -Toni Toni Fortini Online Access Assistance Coordinator Bailey/Howe Library The University of Vermont toni.fortini@uvm.edu Liping Song wrote: > I've learned to always ask my EBSCO person to help when it comes to > activating subscriptions at Ingenta. It works faster and that's what > they're paid to do, as my EBSCO person always tells me. When I > activate on my own (following their instructions), it never seems to > work, which leads me to wonder whether my customer code is wrong, but > this is not the case. Activating new subscriptions used to work a lot > better in my experience. > > Liping > > ------------------------------------------------------------ > Liping Song, MA, MTS, MLIS > Electronic Resources Cataloging and Access Librarian > Health Sciences Library System > University of Pittsburgh > Pittsburgh, PA 15261 > 412-648-3401 > lsong@pitt.edu > > > > > Toni Fortini wrote: >> Andree Rathemacher wrote: >>> My problem with Ingenta is that each year, for each title (or many, >>> you're never sure which ones) you have to go back and re-register >>> your subscription. >> That's strange, I've never had to do that. Our library has access to >> about 400 titles through Ingenta, and I've never needed (or been >> told) to register titles annually. >> >> -Toni >> >> Toni Fortini >> Online Access Assistance Coordinator >> Bailey/Howe Library >> The University of Vermont >> toni.fortini@uvm.edu >> >> >> >> Andree Rathemacher wrote: >>> If I may add my two cents: >>> >>> My problem with Ingenta is that each year, for each title (or many, >>> you're >>> never sure which ones) you have to go back and re-register your >>> subscription. Somehow they don't have good communication with the >>> publishers >>> and vendors. After I set up an online journal the first time, I >>> don't want >>> to have to do it again every year. In some cases we've been without >>> access >>> (that was paid for) for a VERY long time and only heroic efforts by >>> EBSCO >>> got the access turned on. I don't entirely avoid Ingenta (though I >>> may start >>> to), but I groan when they are the only way to get online content! >>> It makes >>> me feel like calling the journal publisher and asking if they've >>> heard of >>> HighWire. >>> >>> andree >>> >>> On Wed, Apr 23, 2008 at 12:40 PM, Barbara Pope <bpope@pittstate.edu> >>> wrote: >>> >>> >>>> No, in my case, Ingenta actually said some of our ip addresses >>>> belong to a >>>> different college farther west in Kansas. I had our systems admin >>>> check >>>> this out and verified that they are not. Despite this, we cannot >>>> set up an >>>> account. I kept getting the same woman by email that kept >>>> insisting we were >>>> incorrect. It is a small number of titles anyway, and I don't see >>>> much >>>> point in having that kind of headache. >>>> >>>> Barbara Pope >>>> >>>> >>>> Sarah D. Tusa wrote: >>>> >>>> >>>>> I wonder if it has more to do with the "Class" of IP address that >>>>> they >>>>> accept. I'm no 'techie,' but I have run into situations where the IP >>>>> class is somewhat restrictive, or sometimes there is a specific >>>>> syntax >>>>> for entering the IP address(es). >>>>> Sarah Tusa, Associate Professor >>>>> Coordinator of Collection Development & Acquisitions >>>>> Mary & John Gray Library, Lamar University >>>>> PO Box 10021 >>>>> Beaumont, TX 77710-0021 >>>>> Ph: 409/880-8125 >>>>> Fax: 409/880-8225 >>>>> -----Original Message----- >>>>> From: SERIALST: Serials in Libraries Discussion Forum >>>>> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope >>>>> Sent: Wednesday, April 23, 2008 9:58 AM >>>>> To: SERIALST@LIST.UVM.EDU >>>>> Subject: Re: [SERIALST] Ingentaconnect problems? >>>>> >>>>> My problem with Ingenta is not anything to do with connection, but >>>>> they >>>>> do not have very good customer service or technical support. If I >>>>> try to >>>>> set up an account with them and enter my ip addresses (which I got >>>>> from our >>>>> systems department), they tell me my ip addresses are incorrect >>>>> >>>>> and that I have to put in different ones. It's not as if I typed >>>>> them >>>>> in incorrectly. I copy and paste them from somewhere else. They >>>>> are the >>>>> same ips we use for all of our products, but ingenta says they are >>>>> wrong. I >>>>> eventually gave up and won't even set up online access if it is >>>>> coming from >>>>> ingenta. >>>>> >>>>> Barbara Pope, MALS >>>>> Periodicals/Reference Librarian >>>>> Axe Library >>>>> Pittsburg State University >>>>> Pittsburg KS 66762 >>>>> >>>>> >>>>> >>>>> >>>>>> >>>>> >>>>> >>>>> >>> >>> >>>
