We have had to do that with many of our Ingenta titles, too- I wonder
how it is to be avoided?

Laurel Sanders
Electronic Resources Coordinator
HAM-TMC Library
713-799-7114
laurel.sanders@exch.library.tmc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Toni Fortini
Sent: Wednesday, April 23, 2008 12:25 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingentaconnect problems?

Andree Rathemacher wrote:
> My problem with Ingenta is that each year, for each title (or many,
you're never sure which ones) you have to go back and re-register your
subscription.
That's strange, I've never had to do that. Our library has access to
about 400 titles through Ingenta, and I've never needed (or been told)
to register titles annually.

-Toni

Toni Fortini
Online Access Assistance Coordinator
Bailey/Howe Library
The University of Vermont
toni.fortini@uvm.edu

Andree Rathemacher wrote:
> If I may add my two cents:
>
> My problem with Ingenta is that each year, for each title (or many,
you're
> never sure which ones) you have to go back and re-register your
> subscription. Somehow they don't have good communication with the
publishers
> and vendors. After I set up an online journal the first time, I don't
want
> to have to do it again every year. In some cases we've been without
access
> (that was paid for) for a VERY long time and only heroic efforts by
EBSCO
> got the access turned on. I don't entirely avoid Ingenta (though I may
start
> to), but I groan when they are the only way to get online content! It
makes
> me feel like calling the journal publisher and asking if they've heard
of
> HighWire.
>
> andree
>
> On Wed, Apr 23, 2008 at 12:40 PM, Barbara Pope <bpope@pittstate.edu>
wrote:
>
>
>> No, in my case, Ingenta actually said some of our ip addresses belong
to a
>> different college farther west in Kansas.  I had our systems admin
check
>> this out and verified that they are not.  Despite this, we cannot set
up an
>> account.  I kept getting the same woman by email that kept insisting
we were
>> incorrect.  It is a small number of titles anyway, and I don't see
much
>> point in having that kind of headache.
>>
>> Barbara Pope
>>
>>
>> Sarah D. Tusa wrote:
>>
>>
>>> I wonder if it has more to do with the "Class" of IP address that
they
>>> accept.  I'm no 'techie,' but I have run into situations where the
IP
>>> class is somewhat restrictive, or sometimes there is a specific
syntax
>>> for entering the IP address(es).
>>> Sarah Tusa, Associate Professor
>>> Coordinator of Collection Development & Acquisitions
>>> Mary & John Gray Library, Lamar University
>>> PO Box 10021
>>> Beaumont, TX  77710-0021
>>>  Ph:   409/880-8125
>>> Fax: 409/880-8225
>>> -----Original Message-----
>>> From: SERIALST: Serials in Libraries Discussion Forum
>>> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
>>> Sent: Wednesday, April 23, 2008 9:58 AM
>>> To: SERIALST@LIST.UVM.EDU
>>> Subject: Re: [SERIALST] Ingentaconnect problems?
>>>
>>> My problem with Ingenta is not anything to do with connection, but
they
>>> do not have very good customer service or technical support.  If I
try to
>>> set up an account with them and enter my ip addresses (which I got
from our
>>> systems department), they tell me my ip addresses are incorrect
>>>
>>> and that I have to put in different ones.  It's not as if I typed
them
>>> in incorrectly.  I copy and paste them from somewhere else.  They
are the
>>> same ips we use for all of our products, but ingenta says they are
wrong.  I
>>> eventually gave up and won't even set up online access if it is
coming from
>>> ingenta.
>>>
>>> Barbara Pope, MALS
>>> Periodicals/Reference Librarian
>>> Axe Library
>>> Pittsburg State University
>>> Pittsburg KS  66762
>>>
>>>
>>>
>>>
>>>>
>>>
>>>
>>>
>
>
>