I've learned to always ask my EBSCO person to help when it comes to
activating subscriptions at Ingenta. It works faster and that's what
they're paid to do, as my EBSCO person always tells me. When I activate
on my own (following their instructions), it never seems to work, which
leads me to wonder whether my customer code is wrong, but this is not
the case. Activating new subscriptions used to work a lot better in my
experience.

Liping

------------------------------------------------------------
Liping Song, MA, MTS, MLIS
Electronic Resources Cataloging and Access Librarian
Health Sciences Library System
University of Pittsburgh
Pittsburgh, PA 15261
412-648-3401
lsong@pitt.edu

Toni Fortini wrote:
> Andree Rathemacher wrote:
>> My problem with Ingenta is that each year, for each title (or many,
>> you're never sure which ones) you have to go back and re-register
>> your subscription.
> That's strange, I've never had to do that. Our library has access to
> about 400 titles through Ingenta, and I've never needed (or been told)
> to register titles annually.
>
> -Toni
>
> Toni Fortini
> Online Access Assistance Coordinator
> Bailey/Howe Library
> The University of Vermont
> toni.fortini@uvm.edu
>
>
>
> Andree Rathemacher wrote:
>> If I may add my two cents:
>>
>> My problem with Ingenta is that each year, for each title (or many,
>> you're
>> never sure which ones) you have to go back and re-register your
>> subscription. Somehow they don't have good communication with the
>> publishers
>> and vendors. After I set up an online journal the first time, I don't
>> want
>> to have to do it again every year. In some cases we've been without
>> access
>> (that was paid for) for a VERY long time and only heroic efforts by
>> EBSCO
>> got the access turned on. I don't entirely avoid Ingenta (though I
>> may start
>> to), but I groan when they are the only way to get online content! It
>> makes
>> me feel like calling the journal publisher and asking if they've
>> heard of
>> HighWire.
>>
>> andree
>>
>> On Wed, Apr 23, 2008 at 12:40 PM, Barbara Pope <bpope@pittstate.edu>
>> wrote:
>>
>>
>>> No, in my case, Ingenta actually said some of our ip addresses
>>> belong to a
>>> different college farther west in Kansas.  I had our systems admin
>>> check
>>> this out and verified that they are not.  Despite this, we cannot
>>> set up an
>>> account.  I kept getting the same woman by email that kept insisting
>>> we were
>>> incorrect.  It is a small number of titles anyway, and I don't see much
>>> point in having that kind of headache.
>>>
>>> Barbara Pope
>>>
>>>
>>> Sarah D. Tusa wrote:
>>>
>>>
>>>> I wonder if it has more to do with the "Class" of IP address that they
>>>> accept.  I'm no 'techie,' but I have run into situations where the IP
>>>> class is somewhat restrictive, or sometimes there is a specific syntax
>>>> for entering the IP address(es).
>>>> Sarah Tusa, Associate Professor
>>>> Coordinator of Collection Development & Acquisitions
>>>> Mary & John Gray Library, Lamar University
>>>> PO Box 10021
>>>> Beaumont, TX  77710-0021
>>>>  Ph:   409/880-8125
>>>> Fax: 409/880-8225
>>>> -----Original Message-----
>>>> From: SERIALST: Serials in Libraries Discussion Forum
>>>> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
>>>> Sent: Wednesday, April 23, 2008 9:58 AM
>>>> To: SERIALST@LIST.UVM.EDU
>>>> Subject: Re: [SERIALST] Ingentaconnect problems?
>>>>
>>>> My problem with Ingenta is not anything to do with connection, but
>>>> they
>>>> do not have very good customer service or technical support.  If I
>>>> try to
>>>> set up an account with them and enter my ip addresses (which I got
>>>> from our
>>>> systems department), they tell me my ip addresses are incorrect
>>>>
>>>> and that I have to put in different ones.  It's not as if I typed them
>>>> in incorrectly.  I copy and paste them from somewhere else.  They
>>>> are the
>>>> same ips we use for all of our products, but ingenta says they are
>>>> wrong.  I
>>>> eventually gave up and won't even set up online access if it is
>>>> coming from
>>>> ingenta.
>>>>
>>>> Barbara Pope, MALS
>>>> Periodicals/Reference Librarian
>>>> Axe Library
>>>> Pittsburg State University
>>>> Pittsburg KS  66762
>>>>
>>>>
>>>>
>>>>
>>>>>
>>>>
>>>>
>>>>
>>
>>
>>