We have certainly had our troubles dealing with Ingenta over the years,
with IP's/IP entry and other functional problems encountered when
interacting with the Ingenta site.  The staff used to be virtually
inaccessible, too.  But in the last couple of years Ingenta seems to
have been really working on changing its attitude (one common to
technical support people, as I perceive it) that if you're a librarian,
you must be wrong.  We have had a couple of good experiences with
certain staff, who have been diligent and persistent in ironing out such
problems, regardless of the cause.  That seems to be the key-- to
connect with a helpful individual.

Laurel Sanders
Electronic Resources Coordinator
Houston Academy of Medicine-Texas Medical Center (HAM-TMC) Library
1133 John Freeman Blvd.
Houston, TX  77030
laurel.sanders@exch.library.tmc.edu
713-799-7114
fax 713-799-7180

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
Sent: Wednesday, April 23, 2008 11:40 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingentaconnect problems?

No, in my case, Ingenta actually said some of our ip addresses belong to

a different college farther west in Kansas.  I had our systems admin
check this out and verified that they are not.  Despite this, we cannot
set up an account.  I kept getting the same woman by email that kept
insisting we were incorrect.  It is a small number of titles anyway, and

I don't see much point in having that kind of headache.

Barbara Pope

Sarah D. Tusa wrote:
> I wonder if it has more to do with the "Class" of IP address that they
> accept.  I'm no 'techie,' but I have run into situations where the IP
> class is somewhat restrictive, or sometimes there is a specific syntax
> for entering the IP address(es).
>
> Sarah Tusa, Associate Professor
> Coordinator of Collection Development & Acquisitions
> Mary & John Gray Library, Lamar University
> PO Box 10021
> Beaumont, TX  77710-0021
>
> Ph:   409/880-8125
> Fax: 409/880-8225
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
> Sent: Wednesday, April 23, 2008 9:58 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Ingentaconnect problems?
>
> My problem with Ingenta is not anything to do with connection, but
they
> do not have very good customer service or technical support.  If I try

> to set up an account with them and enter my ip addresses (which I got
> from our systems department), they tell me my ip addresses are
incorrect
>
> and that I have to put in different ones.  It's not as if I typed them

> in incorrectly.  I copy and paste them from somewhere else.  They are
> the same ips we use for all of our products, but ingenta says they are

> wrong.  I eventually gave up and won't even set up online access if it

> is coming from ingenta.
>
> Barbara Pope, MALS
> Periodicals/Reference Librarian
> Axe Library
> Pittsburg State University
> Pittsburg KS  66762
>
>
>>
>>
>
>
>