I wonder if it has more to do with the "Class" of IP address that they
accept.  I'm no 'techie,' but I have run into situations where the IP
class is somewhat restrictive, or sometimes there is a specific syntax
for entering the IP address(es).

Sarah Tusa, Associate Professor
Coordinator of Collection Development & Acquisitions
Mary & John Gray Library, Lamar University
PO Box 10021
Beaumont, TX  77710-0021

Ph:   409/880-8125
Fax: 409/880-8225
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
Sent: Wednesday, April 23, 2008 9:58 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingentaconnect problems?

My problem with Ingenta is not anything to do with connection, but they
do not have very good customer service or technical support.  If I try
to set up an account with them and enter my ip addresses (which I got
from our systems department), they tell me my ip addresses are incorrect

and that I have to put in different ones.  It's not as if I typed them
in incorrectly.  I copy and paste them from somewhere else.  They are
the same ips we use for all of our products, but ingenta says they are
wrong.  I eventually gave up and won't even set up online access if it
is coming from ingenta.

Barbara Pope, MALS
Periodicals/Reference Librarian
Axe Library
Pittsburg State University
Pittsburg KS  66762

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