I would like to say this topic sounds like the blame game. Ebsco has always had exceptional service and if a mistake was made (yes, they make mistakes) they admit it and correct it. I have dealt with publishers independently and found they make many more mistakes. An example has been when I ordered a subscription for 3 years and instead received  3 magazines a month until they finally fixed the problem. Of course they didn't give us credit for their error even when they were approached about it.
I guess what I am trying to say is that from the discussions about what has been going on in Denver, it has been trying for all parties including Ebsco. I am glad that it was brought out on the listserv because it enabled Ebsco headquarters to see that a problem exists and should be attended to immediately. I hope that everything works out to everyone's satisfaction for all the parties that have worked with the Denver office.

Beth Burleigh
Acquisitions Specialist
Pennsylvania College of Technology
Madigan Library
One College Ave
Williamsport, PA 17701

(570)320-2400, ext.7454
bburleig@pct.edu