We have been with Ebsco since 2003. We are satisfied with their
services so far. Ebsco people come to visit us at least twice every year
to discuss with us about our subscriptions and to give us updated
information of the company, which I think is really helpful. Whenever
there is problem, we always contact (most of the time by email) one
person she replies to us usually on the same day. She is really very
good.

The only problem for us is the payment to the publishers (which I do not
know what is the payment schedule for Ebsco to individual publishers).
Because I always get letters from publishers to tell me that our
subscription is expired soon, actually we renewed already through Ebsco.
In that case, we usually have to contact our CSR and give her the
information. (Of course, sometimes the publisher made mistakes because
they already got the payment).

Tian Zhang

Serials Librarian
St. John's University Library
8000 Utopia Parkway
Queens, NY 11439
Email: zhangt@stjohns.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Patricia Thompson
Sent: Monday, February 04, 2008 10:23 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ebsco

We have great service from EBSCO.  I don't always like everything they
do, but they do a LOT of things really well, and any time we have a
problem or a complaint, our CSR and the Account Representative are very
responsive.  Also, as someone else mentioned, they really have improved
the interface to their online system and the ability to run reports to
get information.

Our service is from the Birmingham office.

Pat Thompson

Patricia R. Thompson
Assistant University Librarian for Resource Management Services Jessie
Ball duPont Library The University of the South Sewanee, TN 37383
Phone: 931-598-1657
Email: pthompso@sewanee.edu