We also changed from Dallas to Denver. Since we changed to the Denver
office in June we haven't had a positive experience. When I e-mail our
CSR I never know who is going to respond. I get responses from 3
different people. Also my claims haven't been going through on Ebsconet.
I get responses like "too soon to claim". When I e-mailed the CSR I got
a response from another CSR. Evidently we now have a new CSR. I know the
renewals were late because we received our copy much later than usual.
I'm concerned that our subscriptions were renewed too late.

Teri Boardman
University of Houston at Clear Lake
Houston, Texas

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Adelaide Fletcher
Sent: Monday, February 04, 2008 9:06 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ebsco

We have had a similar experience over the past year, though we have
always been with the Denver office. We are unable to access many of our
regular subscriptions at the moment because, according to our CSR, EBSCO
didn't send our renewal payments until January 2, 2008 for subscriptions
that were to start January 1, 2008! We didn't send in our renewals any
later than we have in the past, so we are wondering what is going on. I
have asked my CSR but cannot get a straight answer. Communication with
them is hit or miss. We either seem to get a response right away or
never at all. They are very nice people, but we're frustrated.

Addie Fletcher

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of sydna bryant
Sent: Monday, February 04, 2008 7:15 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Ebsco

We too have had a bad experience with Ebsco since being changed from
Dallas to Denver.  I have stuck with our original representative but I
am far from pleased.  The rep I had in Dallas was so great.  I get the
feeling that the Denver office is completely overwhelmed with work and
can't keep up.  I used to hear from my rep in Dallas within 24 hours and
now it is about 2 weeks.

Sydna Bryant
Serials
UTPB
4901 E University Blvd
Odessa TX 79762

Message has been filtered by MX Logic.