We have had EBSCO for our serials subscriptions for many years and are extremely pleased with their customer services.
The representatives we deal with have been there for many years and are always efficient and helpful. Claiming is never a problem and if the publisher can't supply the missing issue, Ebsco has a MISSING COPY BANK which quite often has the copy we need. Their order and accounting departments are also very efficient and courteous.

Anne McCaffrey

Anne McCaffrey
Advanced Senior Library Assistant
Library/Technical Services
extension 5024
fax 3374
>>> Ian Woodward <iwoodward@MAIL.COLGATE.EDU> 02/01/08 8:24 AM >>>
We have had no trouble with garnering responses from EBSCO. Neither has staff turnover there been notable either.  Our account representative retired about four years ago and was replaced by someone else in the office familiar to us, but otherwise everyone I correspond with was there at the time I took this position in 1999.   Nor do we have much trouble making orders, placing claims, viewing claims, &c.

IW

I.  Woodward
Serials Office
Colgate University Libraries
Case Library and Geyer Center for Information Technology
13 Oak Drive
Hamilton, N.Y. 13346
Ph.:   315-228-7306
Fax:   315-228-7029

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of JIM RUWALDT
Sent: Tuesday, January 29, 2008 4:04 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

We recently switched from EBSCO to WT Cox. The transition has complicated things, but I would say Cox is much easier to work with.
They are much more responsive, and they don't seem to have as much turnover, so it's much easier to establish a relationship with the customer service representative. Additionally, it is much simpler to view the order, place claims, and check claims on-line. Finally, Cox charges us less than EBSCO.

Jim Ruwaldt
Periodicals Librarian
High Point Public Library
jim.ruwaldt@highpointnc.gov
(336) 883-3652

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Bennett, Pat
Sent: Tuesday, January 29, 2008 3:18 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

I would be interested in the results of this comparison.

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Cherednik, Betsy
Sent: Saturday, January 26, 2008 6:52 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Comparison between EBSCO & WT Cox

I'd like to know if anyone uses WT Cox for their periodicals subscription management, or even better, if they've used both and can compare the two services.  We subscribe to around 300 periodicals.

Please respond to jessamynt@mountvernonwa.gov

Thank you.