We've had no problem with EBSCO either.  The redesigned EBSCONET is easy
to use, and customer service is usually very prompt.  We see little or
no turnover in staff contacts.

-Jennifer

Jennifer van Sickle
Serials Librarian & Sciences Coordinator
Trinity College Library
300 Summit St.
Hartford, CT USA 06106

jennifer.vansickle@trincoll.edu

phone: 860-297-2250
fax: 860-297-2251

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Ian Woodward
Sent: Friday, February 01, 2008 8:24 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

We have had no trouble with garnering responses from EBSCO. Neither has
staff turnover there been notable either.  Our account representative
retired about four years ago and was replaced by someone else in the
office familiar to us, but otherwise everyone I correspond with was
there at the time I took this position in 1999.   Nor do we have much
trouble making orders, placing claims, viewing claims, &c.

IW

I.  Woodward
Serials Office
Colgate University Libraries
Case Library and Geyer Center for Information Technology
13 Oak Drive
Hamilton, N.Y. 13346
Ph.:   315-228-7306
Fax:   315-228-7029

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of JIM RUWALDT
Sent: Tuesday, January 29, 2008 4:04 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

We recently switched from EBSCO to WT Cox. The transition has
complicated things, but I would say Cox is much easier to work with.
They are much more responsive, and they don't seem to have as much
turnover, so it's much easier to establish a relationship with the
customer service representative. Additionally, it is much simpler to
view the order, place claims, and check claims on-line. Finally, Cox
charges us less than EBSCO.

Jim Ruwaldt
Periodicals Librarian
High Point Public Library
jim.ruwaldt@highpointnc.gov
(336) 883-3652