It probably depends on which office you work with.  We had no real
problems up until last year when they closed their Dallas office and
consolidated the customers with their Denver office.  Our rep of several
years, retired rather than move to Denver and we have been through at
least 4 reps since last July.

Sherri L. Lazenby

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Ian Woodward
Sent: Friday, February 01, 2008 7:24 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

We have had no trouble with garnering responses from EBSCO. Neither has
staff turnover there been notable either.  Our account representative
retired about four years ago and was replaced by someone else in the
office familiar to us, but otherwise everyone I correspond with was
there at the time I took this position in 1999.   Nor do we have much
trouble making orders, placing claims, viewing claims, &c.

IW

I.  Woodward
Serials Office
Colgate University Libraries
Case Library and Geyer Center for Information Technology
13 Oak Drive
Hamilton, N.Y. 13346
Ph.:   315-228-7306
Fax:   315-228-7029

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of JIM RUWALDT
Sent: Tuesday, January 29, 2008 4:04 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

We recently switched from EBSCO to WT Cox. The transition has
complicated things, but I would say Cox is much easier to work with.
They are much more responsive, and they don't seem to have as much
turnover, so it's much easier to establish a relationship with the
customer service representative. Additionally, it is much simpler to
view the order, place claims, and check claims on-line. Finally, Cox
charges us less than EBSCO.

Jim Ruwaldt
Periodicals Librarian
High Point Public Library
jim.ruwaldt@highpointnc.gov
(336) 883-3652

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Bennett, Pat
Sent: Tuesday, January 29, 2008 3:18 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

I would be interested in the results of this comparison.

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Cherednik, Betsy
Sent: Saturday, January 26, 2008 6:52 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Comparison between EBSCO & WT Cox

I'd like to know if anyone uses WT Cox for their periodicals
subscription management, or even better, if they've used both and can
compare the two services.  We subscribe to around 300 periodicals.

Please respond to jessamynt@mountvernonwa.gov

Thank you.