We recently switched from EBSCO to WT Cox. The transition has
complicated things, but I would say Cox is much easier to work with.
They are much more responsive, and they don't seem to have as much
turnover, so it's much easier to establish a relationship with the
customer service representative. Additionally, it is much simpler to
view the order, place claims, and check claims on-line. Finally, Cox
charges us less than EBSCO.

Jim Ruwaldt
Periodicals Librarian
High Point Public Library
jim.ruwaldt@highpointnc.gov
(336) 883-3652

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Bennett, Pat
Sent: Tuesday, January 29, 2008 3:18 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Comparison between EBSCO & WT Cox

I would be interested in the results of this comparison.

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Cherednik, Betsy
Sent: Saturday, January 26, 2008 6:52 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Comparison between EBSCO & WT Cox

I'd like to know if anyone uses WT Cox for their periodicals
subscription management, or even better, if they've used both and can
compare the two services.  We subscribe to around 300 periodicals.

Please respond to jessamynt@mountvernonwa.gov

Thank you.