I can't even get to the stage of getting the renewal, never mind trying to actual send it in. So no, I'm not using any kind of paper mail. This is strictly a fax thing, using a credit card, and I still couldn't get the renewal to be processed. Sad to hear that Linda Jarmy left CDS, although probably a good move for her. She was helpful when I talked to her in the past, though clearly had too much work for one person to do. I have tried talking to staff at the LC booth at ALA before as well. So far, no one there has been able to do anything except be sympathetic. Kim _________________________________________________ Kim Maxwell Serials Acquisitions Librarian Associate Head, Acquisitions & Licensing Services Massachusetts Institute of Technology MIT Libraries, Room 14E-210 77 Massachusetts Ave. Cambridge, MA 02139-4307 phone: 1-617-253-7028 fax: 1-617-253-2464 email: kmaxwell@mit.edu ----- Original Message ----- *From:* Beth Vernaci <BVernaci@AFSCME.ORG> *To:* SERIALST@LIST.UVM.EDU *Sent:* 06/13/2007 1:08:04 PM -0400 *Subject:* [SERIALST] CDS contact at Library of Congress > Hi, > > We have actually had no trouble at all with our CDS. We receive the > renewal by email, pay it, and send it across town. > Is everyone sending the renewal by regular mail? If you are that may be > what is causing difficulties. If it's not sent by courier it may not > actually get to the Library of Congress. > > > Beth Vernaci > Library Assistant > AFSCME Information Center > American Federation of State, County and Municipal Employees, AFL-CIO > 1625 L. St. NW > Washington, DC 20036 > 202-429-1057 phone > 202-223-3255 fax > bvernaci@afscme.org > > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Rex Dotson > Sent: Wednesday, June 13, 2007 11:23 AM > To: SERIALST@LIST.UVM.EDU > Subject: Re: [SERIALST] CDS contact at Library of Congress > > We have been trying since early this year (around Feb. or March) to get > a > subscription going for the Cataloger's Desktop. We faxed our order > information at least separate 3 times. Each time our acquisitions > manager > speaks to the (same!) person at CDS they act as if they've never heard > of > us. It's extremely frustrating. Your tax dollars at work. Not. > ________________________________ > Rex Dotson > Librarian Specialist, Bibliographic Division > Detroit Public Library, Service Building > 5828 Third Street > Detroit, Michigan 48202 > (313)833-1015 > FAX (313)831-5104 > E-mail: rdotson@detroit.lib.mi.us > > > > Rick Anderson <rickand@UNR.EDU> > Sent by: "SERIALST: Serials in Libraries Discussion Forum" > <SERIALST@LIST.UVM.EDU> > 06/13/2007 10:15 AM > Please respond to > "SERIALST: Serials in Libraries Discussion Forum" > <SERIALST@LIST.UVM.EDU> > > > To > SERIALST@LIST.UVM.EDU > cc > > Subject > Re: [SERIALST] CDS contact at Library of Congress > > > > > > > And just wait until you try to negotiate your Cataloger's Desktop > license! > > --- > Rick Anderson > Dir. of Resource Acquisition > University of Nevada, Reno Libraries > (775) 682-5664 > rickand@unr.edu > > >> -----Original Message----- >> From: SERIALST: Serials in Libraries Discussion Forum >> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kim Maxwell >> Sent: Wednesday, June 13, 2007 7:04 AM >> To: SERIALST@LIST.UVM.EDU >> Subject: Re: [SERIALST] CDS contact at Library of Congress >> >> Yes, every single time I try to pay them there is a >> protracted problem >> lasting approximately 3-6 months. I have found helpful people there, >> but always people who are "just filling in." CDS apparently >> lost half >> of their staff at some point in the last several years (so I've been >> told), and they are chronically understaffed. Our >> Cataloger's Desktop >> subscription expired at the end of May, but to date no on has >> contacted >> me to renew it. Last year, when I tried to be proactive and >> renew it on >> my own without waiting for their renewal message, it took six >> months to >> sort out the payment and have it applied correctly. >> >> For me, this was so much easier when these two products were >> CD-ROMS and >> I could order them from an outside vendor. Once LC went >> online (a good >> thing) and insisted that we order directly from CDS (not such a good >> thing), renewal and payment have been huge problems. >> >> Good luck to us all, >> >> Kim >> >> _________________________________________________ >> Kim Maxwell >> Serials Acquisitions Librarian >> Associate Head, Acquisitions & Licensing Services >> Massachusetts Institute of Technology >> MIT Libraries, Room 14E-210 >> 77 Massachusetts Ave. >> Cambridge, MA 02139-4307 >> phone: 1-617-253-7028 >> fax: 1-617-253-2464 >> email: kmaxwell@mit.edu >> >> >> >> ----- Original Message ----- >> *From:* Connie Foster <connie.foster@WKU.EDU> >> *To:* SERIALST@LIST.UVM.EDU >> *Sent:* 06/13/2007 9:53:34 AM -0400 >> *Subject:* [SERIALST] CDS contact at Library of Congress >> >> >> >>> does anyone have a specific, helpful person at the Cataloging >>> Distribution Service whom I could contact about >>> >> Classification Web and >> >>> an account problem? >>> Has anyone else had problems with CDS receiving payments >>> >> for products? >> >>> Thanks. >>> Connie Foster >>> >>>
