Thanks for the responses. Our actual product problem is LC
Classification Web or close to that.
Connie Foster
Beth Vernaci wrote:
> Hi,
>
> We have actually had no trouble at all with our CDS. We receive the
> renewal by email, pay it, and send it across town.
> Is everyone sending the renewal by regular mail? If you are that may be
> what is causing difficulties. If it's not sent by courier it may not
> actually get to the Library of Congress.
>
>
> Beth Vernaci
> Library Assistant
> AFSCME Information Center
> American Federation of State, County and Municipal Employees, AFL-CIO
> 1625 L. St. NW
> Washington, DC 20036
> 202-429-1057 phone
> 202-223-3255 fax
> bvernaci@afscme.org
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Rex Dotson
> Sent: Wednesday, June 13, 2007 11:23 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] CDS contact at Library of Congress
>
> We have been trying since early this year (around Feb. or March) to get
> a
> subscription going for the Cataloger's Desktop. We faxed our order
> information at least separate 3 times. Each time our acquisitions
> manager
> speaks to the (same!) person at CDS they act as if they've never heard
> of
> us. It's extremely frustrating. Your tax dollars at work. Not.
> ________________________________
> Rex Dotson
> Librarian Specialist, Bibliographic Division
> Detroit Public Library, Service Building
> 5828 Third Street
> Detroit, Michigan 48202
> (313)833-1015
> FAX (313)831-5104
> E-mail: rdotson@detroit.lib.mi.us
>
>
>
> Rick Anderson <rickand@UNR.EDU>
> Sent by: "SERIALST: Serials in Libraries Discussion Forum"
> <SERIALST@LIST.UVM.EDU>
> 06/13/2007 10:15 AM
> Please respond to
> "SERIALST: Serials in Libraries Discussion Forum"
> <SERIALST@LIST.UVM.EDU>
>
>
> To
> SERIALST@LIST.UVM.EDU
> cc
>
> Subject
> Re: [SERIALST] CDS contact at Library of Congress
>
>
>
>
>
>
> And just wait until you try to negotiate your Cataloger's Desktop
> license!
>
> ---
> Rick Anderson
> Dir. of Resource Acquisition
> University of Nevada, Reno Libraries
> (775) 682-5664
> rickand@unr.edu
>
>
>> -----Original Message-----
>> From: SERIALST: Serials in Libraries Discussion Forum
>> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kim Maxwell
>> Sent: Wednesday, June 13, 2007 7:04 AM
>> To: SERIALST@LIST.UVM.EDU
>> Subject: Re: [SERIALST] CDS contact at Library of Congress
>>
>> Yes, every single time I try to pay them there is a
>> protracted problem
>> lasting approximately 3-6 months. I have found helpful people there,
>> but always people who are "just filling in." CDS apparently
>> lost half
>> of their staff at some point in the last several years (so I've been
>> told), and they are chronically understaffed. Our
>> Cataloger's Desktop
>> subscription expired at the end of May, but to date no on has
>> contacted
>> me to renew it. Last year, when I tried to be proactive and
>> renew it on
>> my own without waiting for their renewal message, it took six
>> months to
>> sort out the payment and have it applied correctly.
>>
>> For me, this was so much easier when these two products were
>> CD-ROMS and
>> I could order them from an outside vendor. Once LC went
>> online (a good
>> thing) and insisted that we order directly from CDS (not such a good
>> thing), renewal and payment have been huge problems.
>>
>> Good luck to us all,
>>
>> Kim
>>
>> _________________________________________________
>> Kim Maxwell
>> Serials Acquisitions Librarian
>> Associate Head, Acquisitions & Licensing Services
>> Massachusetts Institute of Technology
>> MIT Libraries, Room 14E-210
>> 77 Massachusetts Ave.
>> Cambridge, MA 02139-4307
>> phone: 1-617-253-7028
>> fax: 1-617-253-2464
>> email: kmaxwell@mit.edu
>>
>>
>>
>> ----- Original Message -----
>> *From:* Connie Foster <connie.foster@WKU.EDU>
>> *To:* SERIALST@LIST.UVM.EDU
>> *Sent:* 06/13/2007 9:53:34 AM -0400
>> *Subject:* [SERIALST] CDS contact at Library of Congress
>>
>>
>>
>>> does anyone have a specific, helpful person at the Cataloging
>>> Distribution Service whom I could contact about
>>>
>> Classification Web and
>>
>>> an account problem?
>>> Has anyone else had problems with CDS receiving payments
>>>
>> for products?
>>
>>> Thanks.
>>> Connie Foster
>>>
>>>
--
******************************************************************************************
Connie Foster, Professor and Head, Dept. of Library Technical Services
Western Kentucky University Libraries
Editor, Serials Review
1906 College Heights Blvd. #11067
Bowling Green KY 42101-1067
connie.foster@wku.edu tel:270-745-6151 fax:270-745-3958
"Creating Information Possibilities"
TopSCHOLAR™ http://digitalcommons.wku.edu
Electronic submission for authors at http://ees.elsevier.com/serrev
http://sciencedirect.com/science/journal/00987913
