Hi,

We have actually had no trouble at all with our CDS. We receive the
renewal by email, pay it, and send it across town.
Is everyone sending the renewal by regular mail? If you are that may be
what is causing difficulties. If it's not sent by courier it may not
actually get to the Library of Congress.

Beth Vernaci
Library Assistant
AFSCME Information Center
American Federation of State, County and Municipal Employees, AFL-CIO
1625 L. St. NW
Washington, DC 20036
202-429-1057 phone
202-223-3255 fax
bvernaci@afscme.org

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Rex Dotson
Sent: Wednesday, June 13, 2007 11:23 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] CDS contact at Library of Congress

We have been trying since early this year (around Feb. or March) to get
a
subscription going for the Cataloger's Desktop. We faxed our order
information at least separate 3 times. Each time our acquisitions
manager
speaks to the (same!) person at CDS they act as if they've never heard
of
us. It's extremely frustrating. Your tax dollars at work. Not.
________________________________
Rex Dotson
Librarian Specialist, Bibliographic Division
Detroit Public Library, Service Building
5828 Third Street
Detroit, Michigan 48202
(313)833-1015
FAX (313)831-5104
E-mail: rdotson@detroit.lib.mi.us

Rick Anderson <rickand@UNR.EDU>
Sent by: "SERIALST: Serials in Libraries Discussion Forum"
<SERIALST@LIST.UVM.EDU>
06/13/2007 10:15 AM
Please respond to
"SERIALST: Serials in Libraries Discussion Forum"
<SERIALST@LIST.UVM.EDU>

To
SERIALST@LIST.UVM.EDU
cc

Subject
Re: [SERIALST] CDS contact at Library of Congress

And just wait until you try to negotiate your Cataloger's Desktop
license!

---
Rick Anderson
Dir. of Resource Acquisition
University of Nevada, Reno Libraries
(775) 682-5664
rickand@unr.edu

> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kim Maxwell
> Sent: Wednesday, June 13, 2007 7:04 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] CDS contact at Library of Congress
>
> Yes, every single time I try to pay them there is a
> protracted problem
> lasting approximately 3-6 months.  I have found helpful people there,
> but always people who are "just filling in."  CDS apparently
> lost half
> of their staff at some point in the last several years (so I've been
> told), and they are chronically understaffed.  Our
> Cataloger's Desktop
> subscription expired at the end of May, but to date no on has
> contacted
> me to renew it.  Last year, when I tried to be proactive and
> renew it on
> my own without waiting for their renewal message, it took six
> months to
> sort out the payment and have it applied correctly.
>
> For me, this was so much easier when these two products were
> CD-ROMS and
> I could order them from an outside vendor. Once LC went
> online (a good
> thing) and insisted that we order directly from CDS (not such a good
> thing), renewal and payment have been huge problems.
>
> Good luck to us all,
>
> Kim
>
> _________________________________________________
> Kim Maxwell
> Serials Acquisitions Librarian
> Associate Head, Acquisitions & Licensing Services
> Massachusetts Institute of Technology
> MIT Libraries, Room 14E-210
> 77 Massachusetts Ave.
> Cambridge, MA 02139-4307
> phone: 1-617-253-7028
> fax:   1-617-253-2464
> email: kmaxwell@mit.edu
>
>
>
> ----- Original Message -----
> *From:* Connie Foster <connie.foster@WKU.EDU>
> *To:* SERIALST@LIST.UVM.EDU
> *Sent:* 06/13/2007 9:53:34 AM -0400
> *Subject:* [SERIALST] CDS contact at Library of Congress
>
>
> > does anyone have a specific, helpful person at the Cataloging
> > Distribution Service whom I could contact about
> Classification Web and
> > an account problem?
> > Has anyone else had problems with CDS receiving payments
> for products?
> > Thanks.
> > Connie Foster
> >
>