We have been trying since early this year (around Feb. or March) to get a
subscription going for the Cataloger's Desktop. We faxed our order
information at least separate 3 times. Each time our acquisitions manager
speaks to the (same!) person at CDS they act as if they've never heard of
us. It's extremely frustrating. Your tax dollars at work. Not.
________________________________
Rex Dotson
Librarian Specialist, Bibliographic Division
Detroit Public Library, Service Building
5828 Third Street
Detroit, Michigan 48202
(313)833-1015
FAX (313)831-5104
E-mail: rdotson@detroit.lib.mi.us

Rick Anderson <rickand@UNR.EDU>
Sent by: "SERIALST: Serials in Libraries Discussion Forum"
<SERIALST@LIST.UVM.EDU>
06/13/2007 10:15 AM
Please respond to
"SERIALST: Serials in Libraries Discussion Forum" <SERIALST@LIST.UVM.EDU>

To
SERIALST@LIST.UVM.EDU
cc

Subject
Re: [SERIALST] CDS contact at Library of Congress

And just wait until you try to negotiate your Cataloger's Desktop
license!

---
Rick Anderson
Dir. of Resource Acquisition
University of Nevada, Reno Libraries
(775) 682-5664
rickand@unr.edu

> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kim Maxwell
> Sent: Wednesday, June 13, 2007 7:04 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] CDS contact at Library of Congress
>
> Yes, every single time I try to pay them there is a
> protracted problem
> lasting approximately 3-6 months.  I have found helpful people there,
> but always people who are "just filling in."  CDS apparently
> lost half
> of their staff at some point in the last several years (so I've been
> told), and they are chronically understaffed.  Our
> Cataloger's Desktop
> subscription expired at the end of May, but to date no on has
> contacted
> me to renew it.  Last year, when I tried to be proactive and
> renew it on
> my own without waiting for their renewal message, it took six
> months to
> sort out the payment and have it applied correctly.
>
> For me, this was so much easier when these two products were
> CD-ROMS and
> I could order them from an outside vendor. Once LC went
> online (a good
> thing) and insisted that we order directly from CDS (not such a good
> thing), renewal and payment have been huge problems.
>
> Good luck to us all,
>
> Kim
>
> _________________________________________________
> Kim Maxwell
> Serials Acquisitions Librarian
> Associate Head, Acquisitions & Licensing Services
> Massachusetts Institute of Technology
> MIT Libraries, Room 14E-210
> 77 Massachusetts Ave.
> Cambridge, MA 02139-4307
> phone: 1-617-253-7028
> fax:   1-617-253-2464
> email: kmaxwell@mit.edu
>
>
>
> ----- Original Message -----
> *From:* Connie Foster <connie.foster@WKU.EDU>
> *To:* SERIALST@LIST.UVM.EDU
> *Sent:* 06/13/2007 9:53:34 AM -0400
> *Subject:* [SERIALST] CDS contact at Library of Congress
>
>
> > does anyone have a specific, helpful person at the Cataloging
> > Distribution Service whom I could contact about
> Classification Web and
> > an account problem?
> > Has anyone else had problems with CDS receiving payments
> for products?
> > Thanks.
> > Connie Foster
> >
>