Helen,

Have you tried customerservice@anthrosource.net? That is the address
I use and I almost always (as of mid-May anyway) get an immediate
response, though I know there have been some staffing changes. I was
able to get a PDF of our invoice sent to me electronically.

Andrea Serra
Library Assistant, Electronic Resources
Vassar College Libraries
anserra@vassar.edu

At 04:33 PM 6/24/2007, you wrote:
>Hello Serials people, I'm contacting you as we don't seem to be able to
>make any progress in the usual ways.
>
>
>
>Our problem here is that we can't get anybody connected with
>AnthroSource to answer our queries. We've sent emails to several
>addresses, and also sent a fax.
>
>
>
>We discovered our online access had stopped, and figured that was
>because we hadn't been invoiced (our subscription expired as of end of
>May). In the last 2 weeks we've sent emails to:
>
>journals@ucpress.edu; contact@anthrosource.net; and whatever the email
>their website feedback form goes to. None has been answered, but access
>was restored to the online content - so somebody somewhere must have
>read something.
>
>
>
>Now, to get an invoice ... still nothing.
>
>
>
>Does anybody out there have any helpful suggestions?
>
>
>
>
>
>Helen Cahill
>Cataloguer, Collection Services
>Massey University Library
>Private Bag 11054
>Palmerston North 4442
>NEW ZEALAND
>
>
>
>Ph: + 64 6 350 5799 ext 7876
>Fax: + 64 6 350 5692
>emai: H.Cahill@massey.ac.nz
>http://library.massey.ac.nz
>
>