Software tools and technologies for Serialists

I'd like to ask the Serialists out there what software tools, skill sets, and technologies
 they use in their work, other than the usual vendor supplied packages (EBSCO EJS, SFX, etc).
Software tools can be Microsoft Office Suite, database software (Oracle), etc.

William Shakalis, MLS
Serials/Government Documents Librarian
Ruth A. Haas Library
Western Connecticut State University
(203) 837-3252
shakalisw@wcsu.edu