Thanks to this list, and everyone's experiences with SI's crack customer service division (sounds like SI had as many different answers as they had calls!), I put in a token claim with EBSCO, then walked across campus and bought a copy at the school store out of petty cash.

There were still plenty of copies available six weeks after the cover date, by the way. I guess SI was right: our students weren't interested in this issue.

All of this took about ten minutes and was certainly much easier than trying to get it resolved through a claim or a phone call.

Happy springtime-is-finally-here-in PA and a good weekend to all!

Max Shenk
Periodicals Assistant
Montgomery County Community College Library
Blue Bell, PA
215-641-6597

>>> "Couillard, Monique" <Monique.Couillard@UNH.EDU> 4/20/2007 9:07 AM >>>
Good morning

How many libraries are still waiting for their copy of the Swimsuit
Issue?  I just called customer service again today - they seem a bit
testy with this question.  I got the stock answer - the issue is still
being reprinted and now they are extending our subscription for 3 extra
issues.  I told the customer service rep that doesn't do us any good we
pay for the year and want what we pay for.

The rep also asked for my name which I refused to give they have all the
information they need.  The first time I had my Ebsco rep call Sports
Illustrated SI told her that someone from the university requested the
issue not be sent.  We have received many answers from SI on why we have
not received the Swimsuit Issue.

Monique Couillard

Serials Check In Supervisor

Dimond Library - University of New Hampshire

Durham, NH 03824

(603) 862-1972

monique.couillard@unh.edu

Home of the 2006, 2004 and 2002 CASE and Carnegie Foundation for the Advancement of Teaching's Pennsylvania Professors of the Year.

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