They're lying to you (and us). I trust my rep. far more than them, and
if she said that they told her this was policy, I believe her. She's
having a department at EBSCO talk to Time directly, so hopefully they're
able to resolve the issue.
I don't think any of us should agree to this 2-issue extension. Time is
just trying to cover their tracks, and by letting them extend the
subscription, we're letting them. Considering most of us didn't receive
the issue, I think it's plain that this isn't simply a case of them
running out of the issue. We get all of the others, don't we?
This is NOT acceptable behavior from them, and as customers, I think we
have a right to INSIST on better.
-Melissa
Joyce, Kelly wrote:
>Hello - I'm on hold with them right now and was told that "isn't our
>policy at all. We've simply run out of this issue and will extend your
>subscription for 2 issues"
>
>Still on hold she talks to her supervisor about this. I'm curious what
>else they may come up with...
>
> - Kelly Joyce
>Hanover College
>
>
>-----Original Message-----
>From: SERIALST: Serials in Libraries Discussion Forum
>[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Melissa Farley
>Sent: Wednesday, March 07, 2007 10:22 AM
>To: SERIALST@LIST.UVM.EDU
>Subject: Re: [SERIALST] Sports Illustrated policy
>
>My EBSCO representative called the publisher when I noticed we didn't
>receive this issue, and sent me this message:
>
>Just called and was told, TIME INC's policy is NOT to send swimsuit
>edition
>to any libraries. So they will NOT be sending to you. Sorry, new
>policy
>which went into effect this year.
>
>
>I forwarded it to our Head of Acquisitions, and she asked EBSCO if we
>would be receiving a credit for this issue. We haven't heard back yet
>about that, but I suggest that all of us insist on a refund.
>
>The policy is completely ridiculous. Frankly, I don't think it has
>anything to do with protecting students from scantily clad women--I bet
>that corporate is afraid that if students can look at the issue in
>libraries, they won't buy their own copy. It's all about money. That's
>
>my cynical side, perhaps.
>
>-Melissa Farley
>
>Lynne Weaver wrote:
>
>
>
>>Hello, Folks -
>>
>>
>>
>>Shame on the people at Time, Inc., who apparently have decided to
>>
>>
>censor
>
>
>>our receipt of Sports Illustrated. We did not receive v.106 no.7, the
>>Swimsuit Issue. (This is usually dated midway between the second and
>>third February issues, this year the 12th and 19th, so I'm guessing
>>February 16th?) I've been checking a couple of other colleges, who
>>hadn't gotten it either, so I just figured it was delayed. When it
>>still hadn't arrived today, I called EBSCO to claim it.
>>
>>
>>
>>My customer service rep said they've gotten many calls claiming it, and
>>so contacted the publisher. The publisher's response was that they did
>>not send it to "institutions" because they didn't think it was
>>appropriate to do so. It seems to me that if one has a subscription to
>>a title, all issues for that subscription period should be sent. It is
>>up to the recipient to decide what to do with the issue once it is
>>received. By the way, I checked and found that our public library did
>>receive it!
>>
>>
>>
>>I asked our rep to claim it anyway. I'm hoping that all of you out
>>there will also do that. I also intend to send e-mail to SI customer
>>service complaining and claiming the issue. Maybe if they get enough
>>complaints, they'll send it. (I know; I'm an optimist.)
>>
>>
>>
>>If any of you have different/better information, please tell the rest
>>
>>
>of
>
>
>>us. Thanks.
>>
>>
>>
>>Lynne N. Weaver
>>
>>Serials Coordinator
>>
>>Lipscomb Library
>>
>>Randolph-Macon Woman's College
>>
>>2500 Rivermont Avenue
>>
>>Lynchburg, VA 24503
>>
>>434 947-8396
>>
>>434 947-8134 Fax
>>
>>lweaver@rmwc.edu
>>
>>
>>
>>
>>
>>
>>
>
>
>
--
********************************
Melissa Farley
Library Technical Assistant
Irvine Sullivan Ingram Library
University of West Georgia
Carrollton, GA 30118
(678) 839-6498
mfarley@westga.edu
********************************
