Hello,

I just called Customer Service at Sports Illustrated and was told that the
Swimsuit Edition was not sent to anyone ordering through an agency (such as
Ebsco).  When I questioned her about why differing answers were being given
by different customer service reps, she said that she could not be held
accountable for what over reps are saying.

I'm now on a "callback list" to speak with a supervisor.  I'll let you know
if I ever receive that call.

Linda Harding
Periodicals Assistant
Elmhurst College Library
190 Prospect Ave.
Elmhurst, IL 60126

----- Original Message -----
From: "Skwor, Jeanette" <skworj@UWGB.EDU>
To: <SERIALST@LIST.UVM.EDU>
Sent: Wednesday, March 07, 2007 9:01 AM
Subject: Re: [SERIALST] Sports Illustrated policy

> And so what was the response when you told her the request was not
> authorized by your dept & (my assumption, anyway) to go ahead and send
> it?
>
> One would think this would be a great prank for teenagers and drunken
> college parties.  My goodness, they could wreak havoc at their college
> library!  (Or their rivals')
>
> I am finding this whole discussion very interesting, and want to
> encourage you all again, to call Sports Illustrated yourselves.  In this
> case, perhaps to say, do they have many people call & request that
> issues not be sent?  Do they always honor them?  Can you request, then,
> that the next issue not be sent to your neighbor because he has an
> unnatural interest in Tiger Woods, who you hear is going to be on the
> cover?
>
> Think of it as a good deed, to enliven their workday & sharpen their
> thinking skills ;-)
>
> Jeanette L. Skwor
> Cofrin Library, Serials Dept.
> UW-Green Bay
> 2420 Nicolet Drive
> Green Bay, WI 54311
>
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Couillard, Monique
> Sent: Wednesday, March 07, 2007 7:55 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Sports Illustrated policy
>
> Hello Everyone,
>
> This is very interesting because we noticed last week that we have not
> received the Swimsuit issue either!
>
> I too contacted my rep at Ebsco who then called the publisher.  The
> response my rep got was as follows:
>
> "I called the publisher and they told me that they have a request from
> someone at the University to not send Volume 106 #7 which is the
> Swimsuit Issue"
>
> I can safely say myself or my two supervisors did not authorize that
> request!
>
> What other answers have libraries received from the publisher on this
> question?
>
> Monique
>
>
> Monique Couillard
> Serials Check In Supervisor
> University of New Hampshire
> Durham, NH 03824
> (603) 862-1972
> moniquec@cisunix.unh.edu
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Lynne Weaver
> Sent: Monday, March 05, 2007 4:20 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] Sports Illustrated policy
>
> Hello, Folks -
>
>
>
> Shame on the people at Time, Inc., who apparently have decided to censor
> our receipt of Sports Illustrated.  We did not receive v.106 no.7, the
> Swimsuit Issue.  (This is usually dated midway between the second and
> third February issues, this year the 12th and 19th, so I'm guessing
> February 16th?)  I've been checking a couple of other colleges, who
> hadn't gotten it either, so I just figured it was delayed.  When it
> still hadn't arrived today, I called EBSCO to claim it.
>
>
>
> My customer service rep said they've gotten many calls claiming it, and
> so contacted the publisher.  The publisher's response was that they did
> not send it to "institutions" because they didn't think it was
> appropriate to do so.  It seems to me that if one has a subscription to
> a title, all issues for that subscription period should be sent.  It is
> up to the recipient to decide what to do with the issue once it is
> received.  By the way, I checked and found that our public library did
> receive it!
>
>
>
> I asked our rep to claim it anyway.  I'm hoping that all of you out
> there will also do that.  I also intend to send e-mail to SI customer
> service complaining and claiming the issue.  Maybe if they get enough
> complaints, they'll send it.  (I know; I'm an optimist.)
>
>
>
> If any of you have different/better information, please tell the rest of
> us.  Thanks.
>
>
>
> Lynne N. Weaver
>
> Serials Coordinator
>
> Lipscomb Library
>
> Randolph-Macon Woman's College
>
> 2500 Rivermont Avenue
>
> Lynchburg, VA  24503
>
> 434 947-8396
>
> 434 947-8134 Fax
>
> lweaver@rmwc.edu
>
>