Just a quick note about logging onto EBSCONet, I've noticed that you can
click in the customer code box and the drop down box will appear.  You
don't have to type the first letter, first.  I know it's not much, but
it does save one step of having to move from keyboard to mouse.  It does
annoy me that there's this extra step--I'm all about efficiency.

I actually love EBSCO, but we have a really good rep., so I'm sure that
helps.  There are things that bother me, but they usually take care of
them when I bring those problems to their attention.  For example, the
on paper and .pdf versions of our invoice weren't that helpful to me.  I
wanted to integrate the invoice with my Serials Database.  So I asked my
EBSCO rep. if they could send me excel files instead.  She asked the
appropriate person at EBSCO, and they made it happen.  This has been
INVALUABLE and a great time-saver.  I have always found EBSCO to be
helpful above and beyond what I think they're contractually obligated to
do.  (But I don't actually know what the contract states.)

-Melissa Farley

Lynn Cote wrote:

>Personally, I'm tired of being kicked out of almost every product I use
>in the course of my workday which includes SerialsSolutions (timeout is
>quite a bit longer), Voyager (now that they host our clients), EBSCONet
>and Dataswets (we still have to use this because we changed vendors and
>we're still waiting for some subscriptions to be fulfilled/refunded).
>SFX is the only product that doesn't time out.  The only positive thing
>I can suggest that helps me (and my frustration level) is accessing the
>web-based products through Firefox which saves my user name/password.
>For EBSCONet it saves user name and password but not customer code
>though when you type the first letter a drop-down box appears and then
>you can select it.  The downside of using Firefox is that if for some
>reason I have to use IE I've forgotten my user name and password and
>have to keep a file of those on hand for each one.
>
>Also, I must thank you for this reminder -- we're meeting with some
>EBSCO folks today so this is very timely and I will certainly bring this
>discussion to their attention.
>
>
>Lynn K. Cote
>Serials Cataloger
>Collections Services, U-2005
>University of Connecticut
>Homer Babbidge Library
>369 Fairfield Rd.
>Storrs, CT  06269-2005
>ph. (860)486-6495
>fax (860)486-6493
>************************************
>Please report problems with access to electronic resources to
>elibrary@uconn.edu
>
>
>-----Original Message-----
>From: SERIALST: Serials in Libraries Discussion Forum
>[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Geneice McCutchen
>Sent: Tuesday, March 06, 2007 4:12 PM
>To: SERIALST@LIST.UVM.EDU
>Subject: Re: [SERIALST] Curious if anyone has same problem with EBSCO
>
>Alice & Ken,
>
>I've had the same problem and just gotten used to it.
>
>Geniece McCutchen
>Acquisitions
>Robt. W. Woodruff Library
>Emory University
>Atlanta, GA 30322
>
>Ken Siegert wrote:
>
>
>
>>If you are referring to EBSCONet and having to log-in multiple times
>>throughout the day (over a relatively short timeframe), then you are
>>not the only one.  I emailed and called the service people when the
>>new EBSCONet first went live (August 2006??), and complained that
>>EBSCONet kicked me out too quickly if I wasn't actively using it.  I
>>got the standard line "we'll look into it".  Nothing has changed -- I
>>
>>
>
>
>
>>guess I've just gotten used to it.
>>
>>On Mar 6, 2007, at 10:57 AM, Turner, Alice D wrote:
>>
>>
>>
>>>Hi, all
>>>
>>>
>>>
>>>Does anyone else have a problem with EBSCO closing much to fast, when
>>>you have it up and toddling back and forth with other screens?  It is
>>>very frustrating for me, but maybe it is my age, and not EBSCO
>>>
>>>
>causing
>
>
>>>the frustration.
>>>
>>>
>>>
>>>Alice
>>>
>>>
>>>
>>>Alice Turner
>>>
>>>Senior Serials Assistant
>>>
>>>Indiana University School of Medicine
>>>
>>>I.U. School of Medicine Library
>>>
>>>Medical Research Building, IB 100, Room 202
>>>
>>>975 West Walnut Street
>>>
>>>Indianapolis, Indiana    46202
>>>
>>>aturner@iupui.edu
>>>
>>>
>>
>>
>>----------
>>Ken Siegert
>>Acquisitions Assistant
>>Electronic Resources & Periodicals / U.S. Documents
>>Shadek-Fackenthal Library
>>Franklin & Marshall College
>>P.O. Box 3003
>>Lancaster, PA  17604-3003
>>
>>Phone -     (717) 291-4219
>>Fax -     (717) 291-4160
>>
>>
>>
>>

--
********************************

         Melissa Farley
   Library Technical Assistant
 Irvine Sullivan Ingram Library
   University of West Georgia
      Carrollton, GA 30118

         (678) 839-6498
       mfarley@westga.edu

********************************