It sounds like the system did not create a new 853 field. Add it manually and it should work. Be sure your linking numbers are the same in the 800 field and on the expected issues created. The 853 field number should be for example: 853  81. the number on the issues checked-in and expected issues should be: 1.
   It is really hard to explain but I hope this helps. If not, call me and I will walk you through it. 757 221-3103