Moderator's note: I am including two messages regarding responses received
from the publisher of Sports Illustrated. I think that this should about do
it for this thread.
Thanks to all of you for participating in this lively discussion.
Cheers,
Stephen Clark
SERIALST Co-Moderator
1)--------------------------------------------------
-----Original Message-----
From: Ken Siegert [mailto:ken.siegert@fandm.edu]
Sent: Thursday, March 08, 2007 2:28 PM
To: SERIALST: Serials in Libraries Discussion Forum
Cc: Ken Siegert
Subject: Fwd: Sports Illustrated Cust Serv Response
I thought some of you might enjoy the response that I just received
from SI (our EBSCO subscription agent laughed).
--Ken
Begin forwarded message:
> From: Sports Illustrated Customer Service <subsvcs@si.customersvc.com>
> Date: March 8, 2007 6:56:49 PM EST
> To: <ken.siegert@fandm.edu>
> Subject: Re: Sports Illustrated Do not provide my e-mail addre ss
> to third parties,Do not contact me with e-mail offers for Time
> Inc,Missed or damaged issues, <<#4587847-8056123#>>
>
>
> Dear ken.siegert@fandm.edu:
>
> Thank you for contacting SPORTS ILLUSTRATED Customer Service.
>
> We value you as a customer and apologize for the difficulties that
> you have experienced.
>
> We are sorry to hear that you missed the Swimsuit Issue. We have
> removed the Swimsuit Issue restriction from the renewal order we
> received from EBSCO on November 7, 2005, which will begin with the
> issue dated October 8, 2007. You should, therefore, receive the
> Swimsuit Issue in 2008. We do not have control over the orders you
> purchase through agencies. The orders come to us with the Swimsuit
> Issue restricted.
>
> As regards the 2007 Swimsuit Issue, a replacement has been
> requested, and will be mailed the next business day, supply
> permitting. We apologize for any inconvenience.
>
> We appreciate this opportunity to be of service.
>
> SPORTS ILLUSTRATED Customer Service
> www.sicustomerservice.com
> _
----------
Ken Siegert
Acquisitions Assistant
Electronic Resources & Periodicals / U.S. Documents
Shadek-Fackenthal Library
Franklin & Marshall College
P.O. Box 3003
Lancaster, PA 17604-3003
Phone - (717) 291-4219
Fax - (717) 291-4160
2)-----------------------
-----Original Message-----
From: Milda Wallace [mailto:mwallace@holyfamily.edu]
Sent: Thursday, March 08, 2007 2:47 PM
To: SERIALST: Serials in Libraries Discussion Forum
Subject: Re: [SERIALST] Sports Illustrated policy
I have been following the many letters about the SI debacle. We claimed our
issue with Ebsco soon after we received no.8, but still have not received
no.7.
Yesterday, I sent SI the following and received their answer:
***********************************
Dear mwallace@holyfamily.edu:
Thank you for contacting SPORTS ILLUSTRATED Customer Service.
When the subscription order is showing delivery to a library, the swimsuit
edition is automatically omitted from the subscription and the subscription
is extend by an extra issue. We can lift the omission per request. You can
contact us at 1.800.528.5000. We apologize for any inconvenience.
We appreciate this opportunity to be of service.
SPORTS ILLUSTRATED Customer Service
www.sicustomerservice.com
--- Original Message ---
From: mwallace@holyfamily.edu
Received: 3/7/2007 11:03:51 AM Eastern Standard Time (GMT - 5:00 )
To: wes.si@customersvc.com
Subject: Sports Illustrated Missed or damaged issues,
On Wed Mar 07 11:08:32 EST 2007 Milda Wallace wrote:
Subject : Missed or damaged issues
SubType :
Comments : We have a subscription for the library through Ebsco. We
have not received the swimsuit issue for this year. There is a lot of email
traffic on the List for Serials Librarians about the fact that they have not
received that issue and there is a rumor that SI will not send the swimsuit
issue to libraries. Can you confirm that rumor? If true, you may encounter
problems with censorship and discrimination. Please advise.
********************************************
Today I called and spoke to Brooke. She told me that someone had called and
requested that the issue not be sent to our library. I informed her that no
one had the right to do that. She said that she would send out the issue
and we should receive it in 7 to 10 days. We'll see!
I think we should continue to contact SI Customer Services (be sure to have
your account number when you call!)
until they correct this injustice.
Milda
Milda Wallace
Technical Services Coordinator
Holy Family University Library
9801 Frankford Avenue
Philadelphia, PA 19114
267-341-3312
mwallace@holyfamily.edu
