I sent the Library Journal article to my EBSCO representative, and she
contacted them through the number given in the article.  They told her
that they are sending us the issue, and that we should receive it in
7-10 days, or sooner.  I'll let you all know when and if we receive it.

-Melissa Farley

Robin Insalaco wrote:

>Good Morning All-
>
>I just got off the phone with Sandra (last name not given and you can't call back and reach her directly)  from Time Warner concerning our missing Sports Illustrated issue.  She said that issue wasn't included in our subscription.  When I questioned her as to why it had always been included,  mentioning that there was no indication in our renewal form that in future it would be excluded, she said our serials vendor, EBSCO, is at fault.  They transmitted the wrong offer code with our order--sending SIFCZG1 rather than the correct code SIFBH71, so of course the swimsuit issue wasn't sent.  This was news to my EBSCO rep who had never used either of these codes when submitting our order.  Now that's a pretty specific reason, and one I bet EBSCO can check out.
>
>
>
>Robin Insalaco, MLIS
>Reference/Serials Librarian
>Vaughn Library
>Tyler Junior College
>PO Box 9020
>Tyler, TX  75711-9020
>903.510.2549
>
>

--
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         Melissa Farley
   Library Technical Assistant
 Irvine Sullivan Ingram Library
   University of West Georgia
      Carrollton, GA 30118

         (678) 839-6498
       mfarley@westga.edu

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