Good Morning All-

I just got off the phone with Sandra (last name not given and you can't call back and reach her directly)  from Time Warner concerning our missing Sports Illustrated issue.  She said that issue wasn't included in our subscription.  When I questioned her as to why it had always been included,  mentioning that there was no indication in our renewal form that in future it would be excluded, she said our serials vendor, EBSCO, is at fault.  They transmitted the wrong offer code with our order--sending SIFCZG1 rather than the correct code SIFBH71, so of course the swimsuit issue wasn't sent.  This was news to my EBSCO rep who had never used either of these codes when submitting our order.  Now that's a pretty specific reason, and one I bet EBSCO can check out.

Robin Insalaco, MLIS
Reference/Serials Librarian
Vaughn Library
Tyler Junior College
PO Box 9020
Tyler, TX  75711-9020
903.510.2549