Out of curiosity, I emailed customer service late yesterday, rather than
going through Ebsco, claiming this issue for six of our locations.  The
reply I received back this morning gave me the choice of the issue or an
extension.  I did reply back that the issue was wanted and that an
extension or credit would not be accepted.  I have not heard back as of
yet.

Rhonda Schueler
Serials/ILL Specialist
NHMCCD ALS
832-813-6587  fax 832-813-6614
rhonda.n.schueler@nhmccd.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Melissa Farley
Sent: Thursday, March 08, 2007 8:42 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Sports Illustrated policy

Thank you for posting this.  Take note of this paraphrase from Rick
McCabe at Sports Illustrated:

"Those institutions that didn't receive an issue can request it either
through a toll-free customer-service <http://www.SI.com/customerservice>

number or the web site, he said; already some have done so through their

serials vendor. "

Has this been true for ANY of you?  From what I was seeing yesterday,
we've all been told that they either refuse to send the issue or that
they're out of the issue.

-Melissa

Regina Reynolds wrote:

>LibraryJournal.com has an article about this policy including a
customer
>service number libraries can call to request the issue.
>
>http://www.libraryjournal.com/article/CA6422612.html
>
>Regina 	R. Reynolds                     email: rrey@loc.gov
>Head, National Serials Data Program     voice: (202) 707-6379
>Library of Congress                     fax    (202) 707-6333
>101 Independence Avenue, S.E.           ISSN Web page:
lcweb.loc.gov/issn/
>Washington, D.C. 20540-4160
>
>

--
********************************

         Melissa Farley
   Library Technical Assistant
 Irvine Sullivan Ingram Library
   University of West Georgia
      Carrollton, GA 30118

         (678) 839-6498
       mfarley@westga.edu

********************************