We have used EBSCO for years and I appreciate them greatly!  I have had
repeated great reps.  There was only one time that a big problem arose
and it was well taken care of.  Again, it is the matter of who your rep
is, but I do recommend if you are having trouble with your rep, that you
contact them and discuss the problems with the supervisors.

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Miss Jean Shankle
Periodical Librarian
jshankle@pcci.edu
Pensacola Christian College Library
Box 18000
Pensacola, FL 32523