While I use Swets now, I used Ebsco for eight years and never had any
problems.
So much depends on your service rep and the regional office that handles
your account.
When looking for a vendor, ask them who else uses their services in your
area and talk to
those libraries.  I think you can have great luck with a vendor in one
area of the
country and terrible in another.  Also, if you think your problem is
your service rep, ask for another one!
The vendor will comply to keep your business.

-----Original Message-----
From: Wang, Julia [mailto:Julia.Wang@ROCKHURST.EDU]
Sent: Thursday, March 01, 2007 10:45 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] subscription services

I am using EBSCO (after Faxon went bankrupcy in 2003) but with the
intention to switch to Swets for the next year (2008-). I have been very
frustrated with EBSCO accounting unit services (messy invoices generated
frequently with duplicate titles showing on different accounts and
duplicate charges,etc. which added lots of stress and both time and
energy needed to dovote on our side to contact EBSCO to solve the
'confusion'!!), and its too many different personnels that you might be
at lost as to who to contact for questions and issues that were already
put through but delayed takn care of...

I recommend to encourage other vendors to exist and compete with EBSCO.

Julia Wang
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
Julia Wang, M.L.I.S.
Acquisition/Series Librarian
Greenlease Library--Rockhurst University 1100 Rockhurst Rd.
Kansas City, MO 64110
Tel: 816-501-4143
Fax: 816-501-4666

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kristina DeShazo
Sent: Wednesday, February 28, 2007 4:14 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] subscription services

We have a very good relationship and experience with Swets at this time.
This is largely due to the exellent service from our account executive.
We have a little under 1500 subscriptions.  The number can make a
difference in the service received by any vendor.  Only rarely do we
deal directly with publishers.

Regards,
Kristi

Kristina DeShazo, MLS
Electronic Collections Librarian
Oregon Health & Science University
3181 SW Sam Jackson Park Road
Mail Code: LIB
Portland, OR 97239-3098
ph: 503-494-1637
mailto:deshazok@ohsu.edu

>>> stephend@MAIL.BELMONT.EDU 2/28/2007 12:10 PM >>>

What are people's experiences with subscription services other than
EBSCO, such as SWETS or Harrassowitz?  Does anyone deal directly with
publishers rather than using a subscription service?  Thank you.

--
Dawn Stephen
Periodicals Librarian
Lila D. Bunch Library
Belmont University
1900 Belmont Blvd.
Nashville, TN 37212
615-460-5499
stephend@mail.belmont.edu