Diana

We have the same kinds of problems with EBSCO as you have had with
Swets. It seems to me like both are completely reliant on you being the
one to chase and push them every step of the way. I have lost count of
how many different customer service reps I have had with EBSCO in Sydney
since I started this job a little over 4 years ago.

Thanks

Nicole Thompson Coordinator, RTA Library

Pod D, Level 1, 99 Phillip Street | PO Box 3035 Parramatta NSW 2124 | DX
28343

T 02 8837 0150 | M 0419 259 152 | F 02 8837 0010 | E
Nicole_Thompson@rta.nsw.gov.au <mailto:Nicole_Thompson@rta.nsw.gov.au>

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of John Richards
Sent: Sunday, 11 February 2007 14:21 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Experience using Swets for UK publications

Dear Serialist,

When Blackwells stopped handling serials some years ago, we transferred
our UK serial titles to Swets. Despite some hiccups in the beginning as
Swets set up their Melbourne, Australia office, Swets did a pretty good
job.
However there have been considerable changes in both organisation and
personnel at Swets in the past 12 months and consequently we have major
supply and customer service problems.

Supply is particularly poor. Despite repeated claims by email and
telephone, missing issues are rarely supplied. The number of titles with
missing issues just keeps growing.

I would welcome some feedback on how other libraries find Swets and also
some comments on alternate good suppliers for UK material.

Looking forward to comments
Diana

Diana Richards
Coordinator, Operations and Acquisitions Collection Services State
Library of New South Wales Macquarie Street SYDNEY NSW 2000 Australia

Ph: 61 2 9273 1753
Fax: 61 2 9273 1246
drichards@sl.nsw.gov.au

IMPORTANT NOTICE: This e-mail and any attachment to it are intended only to be read or used by the named addressee. It is confidential and may contain legally privileged information. No confidentiality or privilege is waived or lost by any mistaken transmission to you. The RTA is not responsible for any unauthorised alterations to this e-mail or attachment to it. Views expressed in this message are those of the individual sender, and are not necessarily the views of the RTA. If you receive this e-mail in error, please immediately delete it from your system and notify the sender. You must not disclose, copy or use any part of this e-mail if you are not the intended recipient.